Training Opportunities

Interested in getting ITIL certified—or just learning more about IT Service Management? Training opportunities are offered through VCU Technology Services, and through third-party providers.

 

Cherwell Service Management System

Cherwell training is available to IT Analysts via video recording for those who were not able to attend the scheduled training. The IT Analyst Cherwell Quick Reference Guide is available to all who use the Cherwell Service Management System. The Guide provides access to the basic functionality of the system. Features will be added as the tool is developed.

 

ITIL Online

Access free, self-paced video training online at Lynda. Lynda offers a comprehensive ITIL foundations course taught by Mark Thomas. Get started with their “What is ITIL?” introduction video. 

All VCU students, faculty and staff have free access to hundreds of resources on Lynda.com. Learn more.  

If video isn't your style, try Safari Books Online. VCU Libraries provides free access to Safari Books, which offers a variety of ITIL-related titles, including:

 

ITIL Classroom

VCU TS has partnered with Pink Elephant, the industry leader in ITIL training, for both on-site and off-site ITIL course opportunities. Find out more about their courses and certification options. Please email ITSMO@vcu.edu if you have any questions.  

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