Welcome to the 2021 virtual celebration of National Conflict Resolution Week at VCU. Historically, VCU celebrates National Conflict Resolution Day, which is a national one-day event observed annually on the third Thursday of October. Due to the COVID-19 pandemic, the one-day event has shifted to a virtual week-long celebration for the second year. Each day during the week-long celebration, new pre-recorded videos and resources from national experts in conflict resolution will be posted below. Our celebration culminates with a keynote address on Thursday, October 21. Click here to sign up for email updates about the event.
About the VCU Office of the Ombudsperson
VCU's Ombudsperson provides confidential, neutral and informal dispute resolution services for VCU's faculty, staff, postdoctoral trainees and students. The office is available to assist VCU employees and students who seek guidance with the resolution of academic or administrative issues and disputes.
"Talking about Race with Respect"
Presented by Alicia Booker, University Ombudsperson, The University of Alabama at Birmingham
Alicia Booker is a Ph.D. candidate at Nova Southeastern University’s Conflict Analysis and Resolution program. Her dissertation focuses on competencies of Ombuds in Higher Education. She has more than 15 years of experience in public speaking, executive coaching, conflict management, conflict resolution, and conflict reduction training. Booker has received graduate certificates in executive coaching, conflict coaching, mediation, qualitative research, and advanced training on workplace collaboration. In addition to dispute resolution, Booker’s roots in investigative journalism and private investigation have equipped her with a critical interview and question-asking skills that are key to collaboration.
"When Conflict Spreads: Intervention Tips and Tools for Resolving Wider Conflicts"
Presented by Bruce MacAllister, J.D., Ombudsman, International Foundation for Online Responsibility
Bruce MacAllister, J.D. is the Executive Director and Senior Principal of the consulting organization, Business Excellence Solutions. He currently serves as the Ombuds for the International Foundation for Online Responsibility. Beyond his twenty years’ consulting experience, he has served as the inaugural ombuds in to two elite university systems, General Counsel to a large state law enforcement agency, Vice President for Finance and Administration for a regional community college, Employee Relations Director, Training Director, HR Chief of Staff, and Mediator for court systems, municipalities, and state and federal agencies.
Keynote Address: "Conflict Management in an Evolving COVID Era"
Presented by C. Kevin Coonrod, J.D., Ombudsperson, Auburn University
C. Kevin Coonrod is Ombudsperson for students, faculty and staff at Auburn University. He is a frequent speaker on conflict resolution topics at conferences and workplace retreats, where he enjoys assisting people learn how to resolve their own conflicts through creativity and self-empowerment. He is a former member of the Washington State Bar Association and the Washington Mediation Association. Presently, he is a member of the Alabama State Court Mediator Roster and a Certified Organizational Ombudsman Practitioner© through the International Ombudsman Association.
In the keynote address, viewers are encouraged to take screenshots of two slides. The slides are available below as PDFs:
On behalf of the Office of University Ombudsperson at Virginia Commonwealth University, thank you for your participation in our 8th Annual National Conflict Resolution Week activities. We hope you enjoyed the week’s various pre-recorded webinar sessions and the accompanying resource lists.
Special thanks to the following:
Lastly, we want to thank the following presenters and VCU community members who contributed their time and expertise for this event:
Learn more about how to record external training in the Talent @ VCU system (available to VCU employees only).
Resources from VCU
Classes in Talent@VCU (requires eID login)
Books and Articles (Available from VCU Libraries)