We have heard from many students who have expressed difficulty in accessing their courses in Blackboard or Canvas, and entering Zoom class meetings that exceed 100 participants. To mitigate these issues, VCU Technology Services has provided the following solutions.
Blackboard and Canvas
Many students were not able to access one or more of their courses on Blackboard or Canvas. In several cases, faculty were able to remedy the situation by making the course available (Blackboard) or publishing the course (Canvas).
Please take a moment and, using the instructions below, ensure that your courses are accessible to your students as soon as possible. If you need additional support, please call the IT Support Center at (804) 828-2227 or email@example.com.
Additional students, when logging into a Zoom class meeting, have received messages that the course has reached capacity and to try again at another time. Last spring, VCU upgraded Zoom for all faculty to support large virtual classroom meetings with up to 300 participants and no time limits. A non-VCU, free “Basic” account from Zoom is limited to 100 participants and 40 minutes. It is important that faculty use their VCU Zoom account for all classes to ensure student access.
Thank you for your continued support of our students.
Gail Hackett, Ph.D.
Provost and senior vice president for academic affairs