Below is a list of RealSource news and events, including meetings, trainings, etc.
Events are subject to change, so please check back prior to the event. These are limited to university employees only (vs. suppliers). To register for a training session select the appropriate date and time of the event you would like to attend below.
See below for a rolling list of RealSource news and updates. If you’d like to see more information here or in other areas of our website, please see the “” tab.
2021 | Top of Page
Date: July 20, 2021
RealSource will be down on Friday, July 23rd at 9pm through Sunday, July 25th at noon to deploy a new software release (21.2). This is not a major release; therefore, InfoSessions are not planned, however, the RealSource User Help-Guide will be republished to reflect the changes. They include:...
For full details, read 21.2 JAGGAER Release Deployment communication... »
Date: July 13, 2021
On July 23rd, a new software upgrade will occur in RealSource. Overall the upgrade is insignificant and InfoSessions are not planned. Receiving forms will be updated to the New User Experience, otherwise user functionality is minimally impacted...
(VCU Procurement Services Fiscal Newsletter about RealSource)
For full details, read July 2021 article New RealSource Software Upgrade... »
Date: July 13, 2021
When a PO Owner leaves the university's employment or transfers to another VCU department, departments should evaluate any orphaned Open POs and reassign them to a new PO Owner within their department....
(VCU Procurement Services Fiscal Newsletter about RealSource)
For full details, read July 2021 article Updating Open POs in RealSource When... »
Date: July 01, 2021
Dear RealSource Users,
The Banner Fiscal Year End processing has been successfully completed. With that, pending requisitions, changes requests and invoices in RealSource will be released for approval....
For full details, read RealSource New Fiscal Year Processing here »
Date: June 23, 2021
To accommodate the FY21 fiscal year-end closure process, starting Friday, June 25, 2021 at 5pm, the RealSource system will not push any pending Change Requests, POs, One-Time Payment Requests, or any Invoices, through the approval cycle until Banner reopens on July 1st (or once Banner is back online)...
For full details, read FY21 Fiscal Year-End Closure Process and RealSource here »
Date: June 14, 2021
Good afternoon, RealSource users.
An additional eCatalog is live this morning in the RealSource system and available for use to the entire university. The eCatalog is with Agilent, an American instrumentation development and manufacturing company. Agilent provides analytical instruments, software, services and consumables for the entire laboratory workflow….
Date: April 20, 2021
Good morning,
As the fiscal year end winds down, please be reminded when liquidating or unencumbering POs, that departments should NOT PROCESS JVs IN BANNER unless the PO cannot first be cancelled, changed or closed in RealSource. POs that are properly cancelled or changed in RealSource will automatically adjust the corresponding Banner and eVA PO records through pre-established integrations….
For full details, read How to Properly Close POs in RealSource / Banner here »
Date: April 10, 2021
Good evening, RealSource Users,
The RealSource software release has been successfully installed and the system is fully available for your use. If you have any questions or concerns please send an email to RealSource@vcu.edu or call 8-1077, Option 6. ...
For full details, read 21.1 JAGGAER Release Deployment alert here »
Date: April 08, 2021
Good morning, RealSource Users,
This is a reminder that the JAGGAER 21.1 release will begin deployment in Production on this Friday, April 9th, starting at 9:00pm. Users may experience a downtime of RealSource during this deployment and will be notified once the deployment is completed. Part of this release, which was previously announced, will include the New User Experience. ...
Date: March 29, 2021
In March’s Fiscal Administrator Newsletter, we alerted you of a new RealSource software release that will go live on April 12th.
This release, dubbed the “New User Experience,” does not change or add new functionality to RealSource, however …
(VCU Procurement Services Fiscal Newsletter article about RealSource)
For full details, read RealSource Info-Sessions for New Software Release email here »
Date: March 12, 2021
On Monday, April 12th, a new RealSource release (21.1) will go live in production. Generally, the new release will change the look and feel of some RealSource screens. This is the second of a series of releases planned by the software manufacturer (Jaggaer) through 2024 to improve the user’s overall experience. …
(VCU Procurement Services Fiscal Newsletter article about RealSource)
For full details, read New RealSource Release 21.1 article here »
Date: March 12, 2021
Effective immediately, departments may resume ordering from the Lowe's eCatalog. …
(VCU RealSource Email Communication)
Date: March 05, 2021
Effective today, Procurement Services has inactivated the Lowe's eCatalog to give this vendor the necessary time to address receipt and order fulfillment needs. This means users should not place any orders with Lowe's, including eCatalog, non-catalog and PCard orders. If you have existing Lowe's POs that have not been satisfied …
(VCU RealSource Email Communication)
Date: February 02, 2021
Dear RealSource User,
A recent review of requisitions for eCatalog transactions revealed that you are not consistently linking requisition lines to the requisite eCatalog contract number. This simple process can be accomplished with one click of the mouse and is required for all RealSource eCatalog requisitions. …
(VCU RealSource Email Communication)
For full details, read Linking Requisition Line Items to eCatalog Contracts here »
Date: January 25, 2021
Good afternoon, RealSource users.
An additional eCatalog is live this morning in the RealSource system and available for use to the entire university. The eCatalog is with Medline, an American healthcare company. …
(VCU RealSource Electronic Communication)
Date: January 19, 2021
In November we sent a reminder to RealSource users about the importance of timely processing PO Receipts in RealSource. All Receipts should be processed in RealSource within (3) business days of the university's receipt of products or services. …
(VCU RealSource Electronic Communication)
2020 | Top of Page
Date: November 11, 2020
Timely receiving in RealSource is an essential part of the payment process. All receipts should be processed in RealSource within (3) business days of the university's receipt of products or services. When receipts are not processed timely, payment to our valued vendors is inappropriately delayed. …
(VCU RealSource Electronic Communication)
Date: November 11, 2020
User Inactivations: Users that have not logged-in to RealSource for 6 months will receive an email notifying them that their accounts may be inactivated on 11/18/2020…
Date: November 10, 2020
Good morning,
Please be reminded that your annual review of active RealSource users must be completed by COB Friday, November 13th. It is the departmental Approvers' responsibility to ensure temporary, contracted or other active RealSource users who have left the university or no longer require access are inactivated. …
(VCU RealSource Electronic Communication)
For full details, read Reminder: Annual RealSource User Reviews Due by COB Friday here »
Date: October 29, 2020
Despite there are numerous electronic checks and balances that exist within the RealSource tool, best practices require Departments to periodically review RealSource users to determine if any (employees, students or contracted temps) no longer require access, are reporting to a different department or operating under the wrong user role…
(VCU RealSource Electronic Communication)
Date: October 29, 2020
Dear RealSource User
While reviewing historical data, it seems some users are not aware of the university’s “services” Ship-To-Address. This address should be attached to requisitions that do not require the delivery of tangible items.…
(VCU RealSource Electronic Communication)
Date: October 23, 2020
Good Morning,
Thanks to all who attended the InfoSessions on Contracts+. We appreciated both your time and feedback. As a reminder, starting Monday, October 26th….
(VCU RealSource Electronic Communication)
Date: October 12, 2020
RealSource Shoppers and Requesters,
Please be reminded to sign up for one of Procurement Services' Contracts Info-Sessions. They include (1) a brief walk-through of the new Manage Contracts website and (2) new functionality in RealSource Contracts+, deployed in production on October 8th, that all Shoppers and Requesters will be required to utilize no later than October 26, 2020.
(VCU RealSource Electronic Communication)
For full details, read Reminder: Contracts+ Info Sessions here »
Date: September 28, 2020
Scammers are targeting businesses by placing forged purchase orders. The scams involve fraudulent/fake purchase orders or fake requests for quotations that claim to originate from the University. The fraudulent orders will use legitimate University addresses when placed and the scammers will change the ship-to address after placing the order...
(VCU RealSource Electronic Communication)
For full details, read Scams/Fraudulent Purchase Orders here »
Date: August 21, 2020
For the past week, some RealSource users have had problems accessing B&B's eCatalog using the Google Chrome or Safari (Apple) web browser. B&B technicians are actively working to remedy the problem. In the meantime, please try another browser when shopping with B&B.
(VCU RealSource Electronic Communication)
For full details, read B&B Printing eCatalog Access Issues here »
Date: July 28, 2020
Good afternoon, RealSource Users,
On Monday morning, August 3, 2020, the method used to search Requisitions, POs, Invoices and Receipts in RealSource will change due to a software upgrade. The same search capabilities exist, however, the “look” of the search screen will change.
(VCU RealSource Electronic Communication)
For full details, read RealSource - New Search Experience here »
Date: July 23, 2020
The access issue which began at approximately 9:43 am EST today is now resolved and access to the Production Environment has been restored. Our technical resources are still working on the UIT environment….
(VCU RealSource Electronic Communication)
For full details, read RealSource - System Performance here »
Date: July 15, 2020
Over the weekend, the RealSource system will undergo a manufacturer's upgrade (Release 20.2). This will cause the system to be intermittently down from:
5pm, Friday, July 17th to
7pm, Sunday, July 18th
(VCU RealSource Electronic Communication)
Date: June 24, 2020
Good morning,
To accommodate the FY20 fiscal year-end process, starting Friday at 5pm, the RealSource system will cease to push requisitions for Change Requests and POs through the approval cycle until Banner reopens for business.
(VCU RealSource Electronic Communication)
Date: June 22, 2020
Today, a new Showcase has been added to the RealSource homepage, titled “Internal Ordering Websites.” The Showcase will expand over time to include hyperlinks to university ordering systems that function outside of RealSource. The first Tile added is called “Researcher PPE Only.”
(VCU RealSource Electronic Communication)
For full details, read Internal Ordering Website for Research Lab PPE here »
Date: June 12, 2020
An additional eCatalog has been added to the RealSource tool at the recommendation of Dr. Richard Costanzo (SOE). The eCatalog is with Digi-Key, the 4th largest electronic component distributor in North America....
(VCU Procurement Services Fiscal Newsletter article about RealSource)
For full details, read New RealSource eCatalog for Electronic Components here »
Date: June 05, 2020
Good afternoon RealSource Users,
JAGGAER has resolved the integration and user interface issue preventing certain file types from being imported into the JAGGAER system. Any failed integrations can now be resent without error and user interface attachments are now confirmed working as expected.
(VCU RealSource Electronic Communication)
For full details, read JAGGAER Indirect - RESOLVED: TSM… here »
Date: June 05, 2020
Good afternoon RealSource Users,
JAGGAER has identified an integration issue impacting several import integrations as well as user interface functionality to save attachments. This issue results in an error when attempting to post these file types to JAGGAER….
(VCU RealSource Electronic Communication)
For full details, read JAGGAER Indirect - TSM, Contract… here »
Date: June 04, 2020
Good morning, RealSource users.
An additional eCatalog is live this morning in the RealSource system and available for use to the entire university. Added at the recommendation of Dr. Richard Costanzo (SOE), the eCatalog is with Digi-Key, the 4th largest electronic component distributor in North America….
(VCU RealSource Electronic Communication)
Date: May 21, 2020
COVID-19 has made an historic impact on the world’s economy. Higher education is not immune and VCU's budget, like all of our peers, has been dramatically impacted. All aspects of the University’s budget are being examined for reductions and reallocations to maintain our financial stability and support our core missions. In support of President Rao's recent communication, there is an urgent need to carefully monitor and reduce discretionary spending. …
(VCU RealSource Electronic Communication)
For full details, read Procurement Services Recommendations - COVID 19 Budget Impacts here »
Date: May 20, 2020
COVID-19 has made an historic impact on the world’s economy. Higher education is not immune and VCU's budget, like all of our peers, has been dramatically impacted. All aspects of the University’s budget are being examined for reductions and reallocations to maintain our financial stability and support our core missions...
(VCU Procurement Services Electronic Communication)
For full details, read the Procurement Services Recommendations communication here »
Date: May 01, 2020
Dear RealSource Requesters and Approvers,
Emails and calls have been coming to the RealSource HelpDesk asking if POs and One-Time-Payment requests can be processed through RealSource for new ICAs or temporary staff.
(VCU RealSource Electronic Communication)
For full details, read RealSource Message - ICAs and Temps here »
Date: April 05, 2020
Good evening, the RealSource upgrade has been successfully completed with minimal downtime. On Monday morning, April 6 ....
(VCU RealSource Electronic Communication)
Date: April 03, 2020
Over the weekend, the RealSource tool will undergo an upgrade that will affect the general “look” of the system. To accommodate the upgrade, the system may be down for brief periods starting Friday (April 3) at 5pm through Sunday (April 5) at 5pm. The RealSource team will be monitoring emails to the RealSource HelpDesk throughout the weekend in case you need help. A notification will be sent once the upgrade is completed......
(VCU RealSource Electronic Communication)
For full details, read the RealSource Gets a New “Look” on Monday article here »
Date: March 24, 2020
In our last communication to you on March 20th, we committed to posting a report on the RealSource website to assist you with potential problem deliveries. This report has been posted and can be found on the RealSource Website (Departments Only Tab, COVID-19 Information Accordion, Daily File of FY20 POs with Unmatched Open Lines). …
(VCU RealSource Electronic Communication)
Date: March 20, 2020
Dear RealSource User,
Please access the below hyperlink to access an important RealSource Alert. If you are unable to access the Alert from the hyperlink, it can be found on the Departments Only tab of the RealSource website.
(VCU RealSource Electronic Communication)
For full details, read RealSource Alert - Changes to Support Delivery of Goods/Equipment here »
Date: March 20, 2020
The following changes have been implemented to ensure goods and equipment can be delivered where and when needed. They will remain in place through April 30th, however, updates are expected as the university’s operations evolve....
(Email Alert to RealSource Users)
For full details, read REALSOURCE ALERT DELIVERY OF GOODS & EQUIPMENT here »
Date: March 18, 2020
Dear Faculty and Staff,
As Procurement Services looks to address actions that will best ensure your continued operation under emergency conditions as identified in emails earlier today from the Office of the President, and the Office of the VP for Research, …
(VCU RealSource Electronic Communication)
For full details, read 24 Hour Hold on All Non-Essential New PO's here »
Date: March 16, 2020
Good afternoon RealSource users,
Despite recent world events, we have received assurances from our software provider and most eCatalog vendors that RealSource will continue to perform as-expected into the foreseeable future. Out of an abundance of caution,..
(VCU RealSource Electronic Communication)
For full details, read RealSource Access During COVID-19 here »
Date: March 05, 2020
On Monday, March 9, 2020, the new RealSource Contracts+ module (Contracts Plus) will be available for use to all RealSource users. While some users may never interact with the module, departments who do business with vendors via a contract will find Contacts+ to be especially useful.....
(VCU Procurement Services Fiscal Newsletter about RealSource)
For full details, read the RealSource Contracts+ Goes Live article here »
Date: February 10, 2020
RealSource will be unavailable for use tomorrow (Tuesday) from 6-8pm. Technical Services will be installing quarterly Oracle patches that impact eProcurement. If you have questions, please email RealSource@vcu.edu or call x8-1077, Option 6 during normal business hours.
(VCU RealSource Electronic Communication)
For full details, read RealSource Unavailable 02/11/2020 from 6-8PM here »
Date: January 16, 2020
Procurement Services is pleased to announce the addition of a new RealSource eCatalog with HD Supply Facilities Maintenance. It is available for use by all RealSource users, and covers a wide variety of MRO supplies (maintenance, repair and operations)....
(VCU Procurement Services Fiscal Newsletter about RealSource)
For full details, read the New RealSource eCatalog article here »
2019 | Top of Page
Date: December 13, 2019
RealSource will be available for use throughout the Winter Break. Emails/voice messages sent to the RealSource service desk will be monitored to service urgent requirements….
(VCU RealSource Electronic Communication)
For full details, read RealSource Support During Winter Break here »
Date: December 09, 2019
Procurement Services is pleased to announce the addition of a new RealSource eCatalog with HD Supply Facilities Maintenance. It is available for use by all RealSource users, and covers a wide variety of MRO supplies (maintenance, repair and operations). The vendor's parent company, HD Supply, …
(VCU RealSource Electronic Communication)
Date: November 22, 2019
Greetings RealSource Users,
JAGGAER continues to investigate the performance issue which occurred on November 20, 2019.
(VCU RealSource Electronic Communication)
Date: November 20, 2019
At approximately 10:35 AM ET today, November 20, 2019, JAGGAER identified a performance issue with the JAGGAER Platform. This may result in connectivity errors or general slowness. ...
(VCU RealSource Electronic Communication)
For full details, read JAGGAER - System Performance Issue Identified here »
Date: November 15, 2019
System performance has returned to normal levels and the slowness seen earlier has subsided. VCU's vendor is now working to fully understand the root cause and correct any underlying issues to prevent a recurrence. …
(VCU RealSource Electronic Communication)
Date: November 15, 2019
On November 11, 2019, an announcement about the School of Medicine’s new IT Life Cycle Refresh (LCR) program was issued by Darrell A. Griffith, Senior Associate Dean for Finance and Administration...
(VCU RealSource Email Communication)
Date: November 14, 2019
At approximately 2:45 PM ET today, we were notified of a performance issue within the RealSource Platform. This may result in connectivity errors or general slowness. VCU's vendor is working to resolve this issue as quickly as possible. …
(VCU RealSource Electronic Communication)
For full details, read RealSource - System Performance here »
Date: November 14, 2019
Over the past several days, Vendor Support has been sending emails to users requesting PO fulfillment addresses for certain vendors. After receiving your calls and emails, we determined the data that was used to generate the emails was flawed. As such, we ask that you please ignore/delete these email requests. …
(VCU RealSource Electronic Communication)
Date: November 11, 2019
Effective today, minor aesthetic changes were made to some RealSource user screens.
1. New Sidebar Navigation. The “Documents” tab on the Home Screen was re-labeled to read “Orders,”…
(VCU RealSource Electronic Communication)
For full details, read Minor Changes To RealSource User Screens Effective 11/11/2019 here »
Date: August 29, 2019
CU Web Services is actively investigating a service disruption with the Central Authentication System. Status updates can be monitored by checking https://status.ts.vcu.edu/
(VCU RealSource Electronic Communication)
For full details, read Central Authentication Services Issues Impacting RealSource here »
Date: July 01, 2019
RealSource is available to process transactions for the new fiscal year. All Requisitions held in the year-end work flow step have been approved to move through the remaining workflow steps.
(VCU RealSource Electronic Communication)
Date: June 20, 2019
The RealSource system will be available during the entire fiscal year end to research and query regardless of year end processing cut-off times.
Receiving can continue to be completed in the system until 12:00 PM Friday June 28, 2019. …
(VCU RealSource Electronic Communication)
For full details, read Fiscal Year End RealSource Availability here »
Date: June 06, 2019
Additional RealSource Hands On Training classes have been posted to the RealSource website...
(VCU Procurement Services Fiscal Newsletter about RealSource)
Date: May 18, 2019
Good Afternoon, Shoppers, Requesters and Approvers,
Thank you for your patience this week as we continue to work through issues to ensure RealSource can perform at its best. Additional FAQs have been added to the RealSource Website under “Departments Only” to address common questions collected over the past 3 days. ...
(VCU RealSource Electronic Communication)
For full details, read RealSource Newsletter Sent out to Users here »
Date: May 16, 2019
Good Afternoon, Shoppers, Requesters and Approvers,
Thank you for your patience this week as we continue to work through issues to ensure RealSource can perform at its best. Additional FAQs have been added to the RealSource Website under “Departments Only” to address common questions collected over the past 3 days. ...
(VCU RealSource Electronic Communication)
Date: May 06, 2019
Corpcard will be assisting with the implementation of RealSource during the timeframe of 5/2-5/13/19...
(VCU Procurement Services Fiscal Newsletter about RealSource)
For full details, read May 2019 RealSource Implementation article »
Date: May 06, 2019
Departments Only Tab: The RealSource website has been modified to include a "Departments Only" tab...
(VCU Procurement Services Fiscal Newsletter about RealSource)
Date: March 12, 2019
Throughout March, the RealSource Project Office will be engaging departments in various RealSource pre-production activities. They include:...
(VCU Procurement Services Fiscal Newsletter about RealSource)
Date: January 14, 2019
Good News! The RealSource project team has substantially completed the configuration of RealSource’s supplier master, requisitioning, PO, receiving and invoice systems. The team is also testing, developing the training program, and resolving outstanding issues to ensure the university’s new source-to-pay system will work as-designed..
(VCU Procurement Services Fiscal Newsletter about RealSource)
2018 | Top of Page
Date: November 08, 2018
Thanks for referring individuals to attend our 1-hour RealSource Info-Sessions. To date roughly 360 persons have attended one of our 6 sessions and comments have been generally positive. There are only two sessions remaining, one on each campus...
(VCU Procurement Services Fiscal Newsletter about RealSource)
Date: September 12, 2018
RealSource, to be launched in the first quarter of 2019, will replace the state’s eVA system, and will move the university from a traditional purchasing to a strategic-sourcing function.
(VCU Telegram update about RealSource)
Date: September 07, 2018
Over the summer we have initiated development of a new procurement system, called RealSource. It promises to modernize and simplify business operations and generate considerable savings across the university.
(Email Announcement to Cabinet Members, Fiscal and Other VCU Staff)
Date: January 31, 2018
Over the past several months, Procurement Services has been engaged in an organizational assessment with assistance from an outside consultant. Considering Finance and Budget's key role as one of the largest support divisions across VCU, the goals of this assessment were to review their structure and key functions to provide optimal support to the institution moving forward.
(Email Announcement to Cabinet Members, Fiscal and Other VCU Staff)
Date: January 18, 2018
RESEARCH TRIANGLE PARK, N.C. – January 18, 2018 – JAGGAER, the world’s largest independent spend management company, finished 2017 with the strongest financial and business position in the company’s 22-year history, besting 2016. JAGGAER wrapped the year with its highest revenues ever and over 150 new customers. JAGGAER also remained the leader in higher education while expanding extensively into new commercial market sectors, and conducted two significant acquisitions, catapulting the company into the industry’s number one spot on a global level.
(JAGGAER Website Announcement)
Current
| EVENT DATE | EVENT | TIME / DURATION | LOCATION | DESCRIPTION |
|---|---|---|---|---|
| 04/05/2021 | RealSource Information Session - New User Experience (ID=17758) | 01:00pm - 02:00pm | Online / zoom.us https://vcu.zoom.us/j/99074432483 | An information session introducing the New User Experience. |
| 04/06/2021 | RealSource Information Session - New User Experience (ID=17759) | 11:00am - 12:00pm | Online / zoom.us https://vcu.zoom.us/j/99074432483 | An information session introducing the New User Experience. |
| 04/08/2021 | RealSource Information Session - New User Experience (ID=17760) | 01:00pm - 02:00pm | Online / zoom.us https://vcu.zoom.us/j/99074432483 | An information session introducing the New User Experience. |
| 04/13/2021 | RealSource Information Session - New User Experience (ID=17761) | 11:00am - 12:00pm | Online / zoom.us https://vcu.zoom.us/j/99074432483 | An information session introducing the New User Experience. |
| 04/15/2021 | RealSource Information Session - New User Experience (ID=17762) | 01:00pm - 02:00pm | Online / zoom.us https://vcu.zoom.us/j/99074432483 | An information session introducing the New User Experience. |
Complete
| EVENT DATE | EVENT | TIME / DURATION | LOCATION | DESCRIPTION |
|---|---|---|---|---|
| 10/09/2020 | RealSource Information Session - Contracts (ID=17658) | 11:00am - 12:00pm | Zoom | Information Session |
| 10/12/2020 | RealSource Information Session - Contracts (ID=17659) | 01:00pm - 02:00pm | Zoom | Information Session |
| 10/13/2020 | RealSource Information Session - Contracts (ID=17660) | 11:00am - 12:00pm | Zoom | Information Session |
| 10/20/2020 | RealSource Information Session - Contracts (ID=17661) | 11:00am - 12:00pm | Zoom | Information Session |
| 10/21/2020 | RealSource Information Session - Contracts (ID=17662) | 11:00am - 12:00pm | Zoom | Information Session |
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