Some systems are experiencing issues

University Resources
Central Authentication System (CAS)
Operational
Email
Operational
Telephone System
Operational
VCU Network
Operational

Accounts & Access
Active Directory
Operational
Multi-factor Authentication (MFA)
Operational
RamBucks
Operational
RamLaundry
Operational
VCUCard (VCU Identification Card)
Operational

Email & Collaboration
Calendar (Google)
Operational
Email (Google)
Operational
Google Drive
Operational
Google Hangouts
Operational
Listserv
Operational
Smartsheet
Operational

Multimedia & AV
Digital Signage (AXIS-TV)
Operational
ECHO360
Operational
Kaltura
Operational
Zoom Video Conferencing
Operational

Network & Telecommunications
Call Management System (CMS)
Operational
Domain Name System (DNS)
Operational
Wireless Network WiFi
Operational

Servers & Data
MySQL Database Clusters
Operational
SQL Server Database Clusters
Operational
Storage Area Network (SAN)
Operational

Support & Resources
IT Support Center Services
Operational
Pay4Print
Operational
Software Center
Operational

Teaching & Learning
Attendance Tracking
Operational
Blackboard Learning Management System
Operational
gradeIT Paper Test Scanning System
Operational
LonCapa Learning Management
Operational

University Applications
Administrative Reporting and Analytics
Operational
Adobe
Operational
Document Imaging and Management
Operational
DocuSign
Operational
Finance and Procurement Systems
Operational
Human Resource Systems
Operational
Micros Point of Sale
Operational
Parking Management
Operational
Student Information Systems
Operational

Web Services
Blogs
Operational
Web Content Management
Operational
Web Forms
Operational
Web Search
Operational
Websites
Operational
Wiki
Operational

Scheduled Maintenance

Telecommunications Network Upgrade, January 27, 2021 - Planned Outage

VCU Network Firewall Migration Project - January 27, 10:00 PM

The VCU Network team will finalize migration to a new firewall during a 30 min to a 1-hour maintenance window. The migration service will affect the entire VCU and VCUH communities. To minimize the resulting telephone outage we will activate the failover servers that provide backup service. Users should anticipate two (2) five-minute outages at the beginning and the end of the maintenance window. Please make sure your teams have alternate means of communication.

Please contact the IT Support Center (828-2227, itsc@vcu.edu) with any questions.

Active Incidents

January 6 2021

RamTech fixIT Service Closed

The fixIT service desk, located in the new VCU Bookstore RamTech location, is closed for cleaning. fixIT is scheduled for reopening on Tuesday, January, 19. If you have any questions, please contact the IT Support Center at 828-2227 or itsc@vcu.edu.

The fixIT service lo... 6 days ago fixIT will remain cl... 1 week ago

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