Alex Henson, Chief Information Officer, VCU Technology Services [View Image]
Alex Henson began his tenure as Chief Information Officer at Virginia Commonwealth University in April 2013. As CIO, he is responsible for delivering IT services, operation and maintenance of secure technology infrastructure, and achievement of the highest level of customer satisfaction. He is also charged with supporting innovation in teaching, learning, research, scholarship, and long-term technology planning. During his tenure at VCU, Alex has led the development and implementation of information technology strategies and initiatives aligned with VCU’s strategic plan, Quest 2025.
He was previously Chief Operating Officer of IT Services at the University of Chicago. In this role, Alex was responsible for the Service Desk and support operations and the administrative and financial operations of the central IT organization at the university. In previous roles at Chicago from 1990-97 and after 2001, he led several system implementations; managed student and alumni/development systems; and managed computer retailing operations. Alex has also worked for a Fortune 500 medical device manufacturer and a dot-com. He holds a B.A. in Political Science from the University of Chicago and an M.B.A., with a dual concentration in Marketing and Human Resources Management, from the University of Chicago Booth School of Business.
Scott Davis, Director, Application Services [View Image]
Scott Davis serves as the Chief of Staff for VCU Technology Services and the Director of Application Services. Scott is responsible for the university’s web hosting systems, the web content management system, mobile applications, the university portal (myVCU), Identity and Access Management (eID, AD, eDIR), email system (Google Apps), the police dispatch system (City of Richmond), the facilities management systems (AIM, QuikFM), the image/document management system (ImageNow), the managed desktop system (LANDESK), and the technology request system (Cherwell Service Management System). Scott also oversees the university records program.
Scott has over thirty-five years of progressive technology management experience. He was previously VCU’s Director of Client Services, responsible for the administrative Help Desk and end-user support. He has also held non-IT positions, including Director of Grants and Contracts Accounting and Director of Financial Management.
Scott holds a B.S. in Operations Management and an M.B.A. from Virginia Commonwealth University. He is also a member of the Commonwealth Management Institute.
Colleen Bishop [View Image]
Colleen Bishop is the Director of Academic Technologies. In this role, she is responsible for overseeing the university's teaching and learning technologies (Blackboard, LON-CAPA, Kaltura, and integrated components) and instructional media services (video capturing and production, live streaming, classroom design, and teleconferencing) to support and expand the growth of technologies in VCU classrooms, labs and online. Departments in Academic Technologies include Learning Systems, Labs and Classroom Computing, and Media Support Services: Video Production and Teleconferencing; Engineering and Design; and Classroom Support.
Reporting directly to the Chief Information Officer, her management focus is twofold. One - providing proactive, highly responsive instructional technology expertise and enduser support to the VCU community. Two - advancing teaching and learning at VCU by building strong working relationships with VCU academic departments, including the Academic Learning Transformation Lab (ALT Lab).
Colleen previously served as the Director of Learning Systems at VCU. In this role, she was responsible for managing the Learning Systems team, delivering a broad range of eLearning applications to the VCU academic community. Her instructional technology experience includes serving as the Coordinator of the Center for Excellence in Instruction at Piedmont Virginia Community College, the Coordinator for Distance Education, and later as the Coordinator for Technology Training at J. Sargeant Reynolds Community College. She also worked in the private sector as a web course developer and instructional design specialist. She holds a B.A. in Interdisciplinary Studies with a minor in Special Education from Radford University and a Masters of Instructional Technology with a MultiMedia certificate from George Mason University.
Keith Deane, Director, Network Services [View Image]
Keith Deane oversees Network Services, responsible for the data network at Virginia Commonwealth University, including strategic planning and growth, delivery of bandwidth, managing the infrastructure and cable plant, wired and wireless networks, quality of service for applications such as VoIP and Skype, coordinating network build-out for capital construction projects, and overseeing all day-to-day network operations.
Keith also manages the University Computer Center team, who are responsible for all centrally located servers, virtual servers, data storage, backup, enterprise database administration, directory infrastructure, certificate administration, system monitoring, and maintenance and support for all centrally located servers two data centers.
Keith joined VCU in 1984 after a four-year tour in the U.S. Navy, where he was an electronics technician. At VCU, he first worked in the Electronics Department before joining Health Sciences Computing as a cabling technician. Keith was one of the original members of the “networking group” when formed in the mid-1990s.
Keith holds a B.S. in Information Systems from Virginia Commonwealth, graduating magna cum laude. He is also a member of the Commonwealth Management Institute.
Dan Han, Information Security Officer [View Image]
Dan Han is the Chief Information Security Officer for Virginia Commonwealth University. He started his career in VCU as an IT student worker in August 2003. Dan worked as an application developer, system administrator, IT manager, and security and infrastructure manager before taking on the role of Chief Information Security Officer with VCU Technology Services. Dan is responsible for setting the information security strategy for the university, creating and maintaining the information security policies and procedures, and the day-to-day operations management of the enterprise security and IT risk management program.
Before joining VCU, Dan worked as an application developer in a large financial institution. He also gained experience with infrastructure design and management in small to medium-sized healthcare organizations. In addition to his professional work, Dan also participates in various local and national information security organizations and advisory boards. In addition, Dan has authored courses, lectured, and presented in numerous information security conferences and training events.
Dan holds an M.B.A. and M.S. with concentrations in information technology management and information assurance from Virginia Commonwealth University and has twelve industry-recognized professional certifications in IT and the information security field.
Sam Kennedy, Director, Technology Support Services [View Image]
Sam serves as Director of Technology Support Services (TSS). The TSS team includes Campus Card Services, Communications, Desktop Services/Emergency Notification Services, Endpoint Computing, and the IT Support Center. Sam joined VCU in 2000 as the manager for the card management services team.
Sam’s higher education experience includes serving as Director of Student Life and Recreation at Randolph-Macon College in Ashland, Virginia. Before returning to higher education, Sam served as an account executive with a satellite infotainment business based at the Studios of Los Colinas in Irving, Texas. Sam is a member of Omicron Delta Kappa national leadership honor society and has served on the VCU Appeals Board, VCU Safety Committee, and the VCU Staff Senate. Sam has also presented sessions at various conferences, including the Association of Collegiate Computing Services of Virginia.
Sam holds an M.S. in Organizational Communications and a B.S. in Business Administration from Murray State University. Sam also has completed the ITIL® Foundation Certification in IT Service Management.
Marcus Mickle portrait [View Image]
Marcus Mickle serves as the Director of Administrative Systems. Marcus is responsible for Ellucian Banner, Operational Data Store (ODS), VCU Reporting Center, SAS Business Intelligence environments, and other key systems. He has worked in Administrative Systems for more than 20 years. He held the positions of Assistant Director, Applications for 12 years, Applications Manager for four years, and Applications Analysts for five years. Before joining VCU, Marcus worked in the private industry as an Actuarial Senior Programmer/Analyst for a large health care company. He also gained applications development experience working at a large pharmaceutical company.
Marcus holds a Master of Arts in Education degree in Curriculum and Instruction with a focus on Instructional Technology from Virginia Tech, a Post-Baccalaureate Certificate in Information Systems from VCU, a Bachelor of Arts in History from Mary Washington College, a Project Management Professional (PMP) credential from the Project Management Institute, and a Disciplined Agile Scrum Master (DASM) credential from the Project Management Institute. He is also a member of the Commonwealth Management Institute.
Robin Roane, Director, Telecommunications Services [View Image]
Robin Roane is Director of Telecommunications Services for VCU Technology Services. Robin is responsible for delivering telecommunications services, maintaining quality standards of customer service, and successful business management of a full cost-recovery enterprise. She continues to bring technology innovation to VCU through memberships with IAUG (International Avaya Users Group), ACUTA (Association for College and University Technology Advancement), and Cisco’s Customer Connection Program. In addition, Robin is an ambassador for community engagement and is a member of VCU’s Council for Community Engagement and Community Connections Committee.
Robin was previously Telecommunications Manager for the U.S. Court of Appeals, Fourth Circuit. In this role, Robin was responsible for telecommunications services across a five-state region and Chair of the National Telecommunications Users’ Group.
Before telecommunications, Robin worked for an IT vendor leading large-scale Unix implementations for federal government customers across the U.S. She holds an A.A.S. in Computer Information Systems from J. Sargeant Reynolds and attended ODU in the Occupational and Technical Studies, Training Specialist program.