VCU Technology Services (VCU TS) utilizes the TechQual+ survey instrument to measure VCU community satisfaction with VCU TS programs and services each spring. TechQual+ is based on the same methodology used successfully for many years by the Association of Research Libraries’ LibQUAL+ survey. We evaluate the study and comments to provide us with insights into where we need to concentrate on improving services and put serious efforts into making improvements.
The survey is administered separately with one instrument for faculty and staff and one for students. Please look for survey results by clicking on the “Satisfaction Surveys” link in the right navigation column of this page.