This document describes how to access applications that are hosted on the App2Go Citrix server. This server is operated by VCU Technology Services to provide access to high-cost Windows software to VCU faculty, staff, and students. Access to the App2Go system is available to nearly every platform, including Windows, Macintosh, iOS, and Android. However, limited support may be available depending on the platform.
When you use an application, it will appear as if the application was running on your computer, but it is running on the App2Go server. Data files can be opened and saved on your computer or the server, as discussed below. If you print something, it will be delivered to your local printer.
Note: The App2Go system is NOT intended for use with sensitive data. Sensitive data must be de-identified before using it on this server. Also, the App2Go system is NOT intended for use in a classroom setting.
All students, faculty, and staff have access to App2Go through their VCU eID.
Although you can access App2Go via your web browser, it is better to use the Citrix Workspace app to access App2Go, because it allows you to open and save local files on your computer while running App2Go applications. Follow the steps below to install and setup the Workspace app. This is a one-time procedure. The steps for phones and devices might be somewhat different from those given below, depending on the device.
For phones and devices:
This completes the Workspace app installation and setup.
In the future, to run an App2Go application you can simply launch the Workspace app and, when the App2Go's main screen displays, immediately launch your desired App2Go application. (On phones and devices, after launching Workspace you must select the App2GoAD account that is displayed.)
When you are running an application on the App2Go server and you go to open or save a file, a dialog box will appear. In the dialog box, if you navigate to "This PC", you will see a display similar to the following:
Citrix Open/Save File Dialog [View Image]
Many of the folders in the dialog box are folders that are located on the App2Go server. In particular, the Desktop, Documents, and Downloads folders circled in red above are located on the server (and not on your local computer). However, those are personal folders that only you can access. Anyone else using App2Go who selects Desktop, Documents, or Downloads will access their folders, not yours.
If you are using the Workspace app to access App2Go, then you will also see one or more 'local disks' displayed, such as the folder:
Local Disk (C: on Computer Name)
Such local disks are located on your computer (i.e., the computer you are currently using to access App2Go). You may use them for opening and saving files from within an App2Go application.
[On phones and devices, these might be displayed as 'removable disks', instead of 'local disks'.]
The path to, for example, your local Documents folder, located on your Windows or Mac computer, would thus be the following (substitute your username for 'jdoe'):
Local Disk (C: on Computer Name)/Users/jdoe/Documents
A couple of notes about using local files:
If you have departmental shared drives that normally appear on your workstation, they should also appear in the open/save dialog box.
To print to any printer available from your workstation when you are in your application on the App2Go server:
Note: The App2Go system itself has no printers. The printers made available are those installed on your local computer, from which you are accessing App2Go.
(To use this feature, you must be using the Workspace app to access App2Go.)
Some users will need to program their library in SAS to point to the local (workstation side) drives. To do so, use the following syntax:
libname abc '//CLIENT/C:/myfolder';
In the above example, “abc” represents the name of the library, “//CLIENT/” represents the local computer, and “C:/myfolder” represents the folder path on the local computer.
You may use either forward slashes '/' or backward slashes '\' (e.g,. '\\CLIENT\').
If using a Mac to access App2Go, the path '//CLIENT/C:' refers to your '/' root folder. For example, you might issue:
libname abc '//CLIENT/C:/Users/jdoe/myfolder';
This article was updated: 03/24/2021