If you’re having trouble with Zoom, there are various options open to you:
If you're lost or puzzed about a Zoom feature, the Zoom Knowledge Base has the answer to just about any question you could ask. It's updated regularly as new features are added and new versions are released: https://support.zoom.us
Visit itsupport.vcu.edu and create a ticket under “Collaboration and Communication > Web Conferencing > Zoom”. Your issue will be addressed by a member of the Technology Services Zoom team.