Cherwell Improvements

Since launching Cherwell in December 2019, the ITSMO has been actively reviewing feedback and making incremental improvements to the system based on that feedback.  Some improvements we have made so far include:

 

Request a Cherwell Improvement

To submit an improvement request, please navigate the Service Catalog through New IT Support Ticket and select:

Computing Support>IT Professionals Resources/Cherwell and select Request Improvement 

Customer Portal: http://go.vcu.edu/itsupport

Once received your improvement request will be evaluated and if suitable for integration, it will be put on the implementation schedule.

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