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Pathology Client Services

We are on call from 11:30pm Friday to 11pm Sunday each weekend to provide you with excellent STAR service!

Pathology Client Services

Call Client Services 804-828-PATH (828-7284); 1-800-363-9234

Client Services is the center of communications for all of the Pathology laboratories. Clients are greeted by an experienced staff of customer service representatives who are also experienced medical technologists with a comprehensive understanding of the VCUHS laboratory system.

We assist you with:

  • verbal reporting of test results
  • questions regarding specimen requirements or special handling
  • questions regarding turnaround time and report status
  • ordering additional tests on previously submitted samples
  • generating duplicate reports or sending reports to other physicians
  • cumulative test reporting on patients upon request
  • technical and logistical information

Locations

Client Services is located in the Clinical Support Center, Room 522, 403 N 13th Street.
The mailing address is:
Client Services
Clinical Support Center
PO Box 980258
Richmond, VA 23298-0258
(804) 828-7284; Fax: (804) 628-8724

The Anatomic Pathology Receiving area is located at the MCV campus in the Gateway Building, 1200 E. Marshall Street, 6th floor, (804) 828-9739.

The Apheresis Treatment Area is located at the MCV campus in Main Hospital, 1250 E. Marshall Street, 4th Floor, Room 4-800.

The Clinical Pathology Receiving area is located on the MCV campus in the Clinical Support Center (CSC), 403 N. 13th Street, 6th floor Room 643.

The Forensic Toxicology Receiving area is located on the MCV campus in the Clinical Support Center (CSC), 403 N. 13th Street, 6th floor Room 626. 


Client Services Contacts

Nancy Hall Nelson, BS, MT (ASCP) [View Image]

Nancy Hall Nelson, BS, MT (ASCP)

Pathology Client Services/Outreach Manager

Nancy Hall Nelson, BS, MT (ASCP) [View Image]

Nancy Hall Nelson, BS, MT (ASCP)

Pathology Client Services/Outreach Manager

Client Services/Outreach

Phone: (804) 628-3874

Fax: (804) 828-6156

Email: Nancy.Nelson@vcuhealth.org

Betty Austin, BS, MT (ASCP) [View Image]

Betty Austin, BS, MT (ASCP)

Client Services/Outreach Supervisor

Betty Austin, BS, MT (ASCP) [View Image]

Betty Austin, BS, MT (ASCP)

Client Services/Outreach Supervisor

Client Services

Phone: (804) 628-5763

Email: elizabeth.austin@vcuhealth.org

Marianne Scott, BS, MT (ASCP) [View Image]

Marianne Scott, BS, MT (ASCP)

Marianne Scott, BS, MT (ASCP) [View Image]

Marianne Scott, BS, MT (ASCP)

Client Services

Phone: (804) 828-7284

Fax: (804) 628-8724

Email: Marianne.Scott@vcuhealth.org

Althea Harrison, BS, MT (ASCP) [View Image]

Althea Harrison, BS, MT (ASCP)

Althea Harrison, BS, MT (ASCP) [View Image]

Althea Harrison, BS, MT (ASCP)

Client Services

Phone: (804) 828-7284

Fax: (804) 628-8724

Email: Althea.Harrison@vcuhealth.org

Timothy Leigh Dalby, MT [View Image]

Timothy Leigh Dalby, MT

Timothy Leigh Dalby, MT [View Image]

Timothy Leigh Dalby, MT

Client Services

Phone: (804) 628-5768

Fax: (804) 628-8724

Email: Timothy.Dalby@vcuhealth.org

Paul Wanyoro, BS MT (ASCP) [View Image]

Paul Wanyoro, BS MT (ASCP)

Paul Wanyoro, BS MT (ASCP) [View Image]

Paul Wanyoro, BS MT (ASCP)

Client Services

Email: paul.wanyoro@vcuhealth.org

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