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  • Self-service: Forgot eID Password?
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eID Password

There are two options for resetting your password:

  • Reset your known Password:  Select the Password Management tab at the top of the page after logging to your eID Management Portal (you will be required to log in with your current password).
     
  • Forgot your password:  Request a PIN to be sent to your recovery email and or mobile number. All users are required to provide a *personal email address during eID account claim process. Providing mobile numbers is optional. 

 

* Please note that personal email address provided before Jan 29th, 2019 for the previous version of the self-service password reset tool will not work in the current new tool. 

 

This article was updated: 04/8/2020

  • Virginia Commonwealth University
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  • Updated: 04/8/2020
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