IT Support Center
COVID-19 modified operational hours listed below
24/7 phone support - During regular business hours, we provide full-service phone support. Limited phone support is available during overnight hours and on holidays.
Support via Email and Live Chat - Click the Chat button to start a chat session today! Please note that chat is only available Monday-Friday, 9 am to 5 pm EST and is unavailable during holiday closures. You must sign into the IT Support portal to start a chat session. Login issues, like password resets, must be handled over the phone at (804) 828-2227 or in person at one of our locations.
In-person & Web-based consultation support - Specialized, one-on-one IT assistance is available via our consultation program. Click the Schedule a Consultation button to request an appointment today!
Laptops & AV Equipment - A variety of AV equipment and laptops are available to students, faculty and staff of both campus. Click the Book Equipment button for more information.
Walk-In & Support Locations
Monroe Park Campus Cabell Library, Room B030 (Lower Level)
Fall 2020 Monday through Friday, 9:00 am to 5:00 pm by Appointment Only
Exceptions:
November 25 9am – 12pm
November 26 & 27 CLOSED
December 9 – 31 CLOSED
January 1 – 18 CLOSED
MCV Campus VMI Building, Room 311 (3rd floor)
Fall 2020 gradeIT and Equipment Loan Services only: See Campus Card Services for hours
Exceptions:
November 25 9am – 12pm
November 26 & 27 CLOSED
December 19 – 31 CLOSED
January 1 – 3 CLOSED
The mission of the IT Support Center is to facilitate the interconnectivity of individuals across the university through our dedication to world-class technical support and VCU’s core values, among them: achievement, collaboration, innovation, and integrity.
Our offices provide quick, courteous, and comprehensive IT support to VCU faculty, staff, students, affiliates, and alumni. At ITSC, we strive to never turn a customer away without some assistance. If we are unable to resolve your issue, we will refer you to the correct area for further support.
Our offices provide quick, courteous, and comprehensive IT support to VCU faculty, staff, students, affiliates, and alumni. At ITSC, we strive to never turn a customer away without some assistance. If we are unable to resolve your issue, we will refer you to the correct area for further support.
In addition to IT support, we also provide the following specialized services for VCU faculty and staff:
- [Pencil Icon] gradeIT Test Scanning
- [Film Icon] AV Equipment Checkout
- [Lightbulb Icon] Technology Tips and Tricks
Want to become a member of our team?
View our open postings on the VCU Jobs Site.