The University will not debit your account other than in accordance with transactions authorized through the use of your VCUCard or as permitted under these terms. Statements of your RamBucks account can be obtained online through GET at or by contacting any VCUCard Office.

Refunds are subject to the restrictions applicable on those accounts and are given only to the cardholder. A formal Refund Request must be submitted to the VCUCard Office within a timely manner. All RamBucks account balance refunds are subject to a $5.00 processing fee that will be deducted from the account balance prior to a refund unless the cardholder has separated from Virginia Commonwealth University or VCU Health. Refunds over $20.00 require the refund check be mailed to the address you have on file in Banner, and will take 2-4 weeks to process; refunds less that $20.00 can be issued in person at the VCUCard Office located on the Monroe Park Campus.

Any requests for financial adjustments resulting from a transaction error at any on-campus location must be submitted through the merchant that originally processed the transaction. Requests for adjustments to accounts must be accompanied by sufficient documentation (receipts, cancelled checks, statements, etc.) to allow for research and resolution. Please allow 7 business days for research of your request. RamBucks refund requests resulting from a transaction error at an off-campus locationmust be submitted to the appropriate vendor or merchant.

Official VCUCard Office Logo [View Image]

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