Extraordinary Customer Service

Course code:22-CD-002
Dates:July 6-30, 2021 Alternate Course Dates
Location:Online
Instructor:Nanette Sanders-Cobb
Fee: $145.00

Description

Transform your customer service into something extraordinary. As a result, more repeat business will improve your bottom line. Customer service separates you from your competition. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. You will take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success. 1.6 CEUs/ILUs are offered through our partner LERN.

The course outline includes:

  • Understanding Your Customer;
  • Setting Customer Expectations (including analyzing customer contacts, developing internal customer targets, and how to exceed customer expectations); and
  • Developing Effective Processes (what is working for your customer, re-engineering your process, ways to give the best information, and handling complaints,)
  • Marking Customer Service Extraordinary (tweaking the customer's experience, telling the world how great you are, and having fun)

Notes

Registration Deadline: Registration for this course is open five days after the initial start date. You can participate in this online course offered in partnership with LERN any time of day or evening. The online classroom is open 24 hours a day, 7 days a week. There are no live real-time requirements or meetings. You decide when you participate. However, for the best learning, participants should log into the course on 2-3 different days of the week.
Cancellation/Refund Policy: VCU OCPE offers this class/certificate in partnership with LERN. Therefore, you may cancel your registration up until you receive your login and password from LERN and receive a full refund minus any credit card processing fees. Cancellations must be received via email at ocpe@vcu.edu
In the unlikely event that this program is cancelled or postponed due to insufficient enrollments or unforeseen circumstances, the university will fully refund registration fees, but cannot be held responsible for any other expenses, including change or cancellation charges to include but not limited to airlines, hotels, travel agencies, or other organizations.
Online courses offered with the Learning Resources Network (LERN) continue to run, as scheduled during inclement weather. If there are changes to meeting status, you will receive an email at the address you provided upon registration informing you of the cancelation.
*exempt-this offering is ineligible for waiver use
Student/Participant Conduct:
All course and event participants are bound by all policies found at vcu.edu including:
VCU Honor System
VCU Code of Conduct
Sexual Misconduct/Assault/Harrassment and Sex/Gender Discrimination
For Academic Accommodations, please visit https://ocpe.vcu.edu/courses/policies.html#accommodations

There are still openings remaining at this time.

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