Communicating face-to-face


Communicating face-to-face

Written communication

Professional etiquette

Customer service

Phone communication


Ethical behavior

Taking initiative

Professional culture

Career reflections

The #1 business skill

Every year employers are surveyed about what they seek in candidates for job openings and communication is consistently listed among the top three skills. This module introduces you to some best practices around professional communication. 

Step 1 – Learn

Read the overview of best practices for conducting business on the phone.

Step 2 – Practice and analyze

Create a fun video of yourself telling a short story.  Then you will look for communication patterns and habits that you can build on.

Begin module 1: Communicating face-to-face


Courtesy of Willamette University

Virginia Commonwealth University
Division of Student Success
907 Floyd Avenue, Room 143
Box 842007
Richmond, Virginia 23284-2007

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