Since launching Cherwell in December 2019, the ITSMO has been actively reviewing feedback and making incremental improvements to the system based on that feedback. Some improvements we have made so far include:
To submit an improvement request, please navigate the Service Catalog through New IT Support Ticket and select:
Computing Support>IT Professionals Resources/Cherwell and select Request Improvement
Customer Portal: http://go.vcu.edu/itsupport
Once received your improvement request will be evaluated and if suitable for integration, it will be put on the implementation schedule.