Reporting your lost card is essential to protecting your identity and safeguarding your financial access. Be sure to take full advantage of our services by purchasing accessories to keep your VCUCard safe!
Follow these 2 simple steps to replace your VCUCard:
Your VCUCard is considered to be an official state identification and we require you to physically verify your identity to issue a replacement. Please read our Terms & Conditions for more information on our Lost, Stolen & Damaged Cards policy.
A replacement fee will be charged for all lost, stolen, misplaced or abused VCUCards payable at the time of reissuance. VCU and VCU Health cards will be charged a $25.00 fee; VCU Health Dual Role cards will be charged an additional $5.00 fee.
The VCUCard Office accepts RamBucks, certified checks, and all major credit cards. All pre-existing access and financial information will automatically carry over to the replacement card.
VCU Health Employees
If your card has been misplaced, lost or stolen, you must contact your department. Your department is responsible for submitting an NEI form to the VCU Health Human Resource department. HR will verify your employment and forward the form to the VCUCard VMI office. Only after this form is received by our office can the VCU Health staff member receive their replacement ID.
We suggest you contact our office to verify your form has been processed before visiting us.