Lost Cards

Reporting your lost card is essential to protecting your identity and safeguarding your financial access. Be sure to take full advantage of our services by purchasing accessories to keep your VCUCard safe!

Follow these 2 simple steps to replace your VCUCard: 

  1. Report your VCUCard lost or stolen through myVCUCard.com.
  2. Replace your VCUCard by visiting one of our offices during normal business hours.

Your VCUCard is considered to be an official state identification and we require you to physically verify your identity to issue a replacement. Please read our Terms & Conditions for more information on our Lost, Stolen & Damaged Cards policy.

A replacement fee will be charged for all lost, stolen, misplaced or abused VCUCards payable at the time of reissuance. VCU and VCU Health cards will be charged a $25.00 fee; VCU Health Dual Role cards will be charged an additional $5.00 fee.

The VCUCard Office accepts RamBucks, certified checks, and all major credit cards. All pre-existing access and financial information will automatically carry over to the replacement card.

VCU Health Employees

If your card has been misplaced, lost or stolen, you must contact your department. Your department is responsible for submitting an NEI form to the VCU Health Human Resource department. HR will verify your employment and forward the form to the VCUCard VMI office. Only after this form is received by our office can the VCU Health staff member receive their replacement ID.

We suggest you contact our office to verify your form has been processed before visiting us.

Found VCUCards

  1. If you found your Lost Card, but have already replaced it, you are required to surrender your old ID immediately to one of our offices.
  2. If you found your Lost Card, and have NOT already replaced it, you can Report Your VCUCard Found by logging into myVCUCard.com
  3. If you found a VCUCard that does not belong to you, please return it to: P.O. Box 843069, Richmond, Virginia 23284.

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