Cherwell Service Management is a comprehensive service desk platform that VCU currently leverages for Incident Management, Request Fulfillment, Problem Management, Change Management, and Service Catalog Management.  VCU Technology Services launched Cherwell in December of 2019.  In addition to IT Service Management, Cherwell is designed to support many other non IT areas including HR Case Management, Project and Portfolio Management, Facilities Management, and more.  In June of 2020, VCU TS in partnership with HR will be launching HR Case Management with a roll out to the VCU community coming later in 2020.


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