Parking & Transportation
COVID-19 Updates

COVID-19 - Parking & Transportation Updates

The CDC is responding to an outbreak of respiratory disease caused by a novel (new) coronavirus that was first detected in China and which has now been detected in more than 100 locations internationally, including in the United States. VCU also provides a COVID-19 website to inform the university community of the latest updates regarding the coronavirus.

As VCU continues to navigate the COVID-19 crisis, we will use this page to provide important information and impacts related specifically to VCU Parking and Transportation. Please continue to check this page often for changes as circumstances evolve.

Need vaccine? Learn how to get your shot at Vaccinate.Virginia.gov or call 1-877-VAX-IN-VA. 8am - 8pm. Language translation available, TTY users dial 7-1-1.

Customer Service

Will the customer service office stay open? How can I receive assistance?

The Monroe Park Campus and MCV Campus customer service offices will reopen on Wednesday, July 1. Offices will close from 12:30 p.m. to 1:30 p.m. daily for sanitization. Customer service assistance is also available by phone at (804) 828-7275 (PARK) or email at parking@vcu.edu, from 8:30 a.m. to 4:30 p.m., Monday through Friday.

Can I still request Motorist Assistance services?

Beginning on March 21 at 5 p.m., motorist assistance services will be suspended until further notice. Subscribers are encouraged to contact an external vendor to handle these types of requests while on campus.

Refunds

Students

I am a student parking subscriber who purchased a spring 2021 permit. Will I receive a refund?

1. If you return the permit in person OR mail it in and it is postmarked before January 25, 2021, we will issue a full refund.

2. If you return the permit in person following January 25, 2021, OR the postmark date is January 25, 2021, or later, the normal monthly prorated refund process will apply.

Permits can be mailed to 1108 A West Broad Street, Box 843002, Richmond, VA, 23284-3064.

I have an evening permit. Will I receive a refund?

While evening permits are already deeply discounted, they are non-refundable once purchased and not included within VCU Parking and Transportation's standard refund schedule. Additional information can be found within our guidelines.

How is my student refund being processed?

If your permit was purchased using cash, check or money order, your refund will be issued via check to the mailing address listed on your parking profile. If your parking permit was purchased using a credit card, your refund will be applied to the associated credit card account.

Where is my refund?

The refund process is currently underway, and we are prioritizing students first. This process is a manual one, and we ask for your continued patience as we work through refunds in the weeks ahead. Subscribers who purchased a permit using cash, check or money order will have refunds issued via check. Credit card refunds are legally required to be applied back to the associated credit card account. With more than 5,000 refunds pending processing, our team is working diligently to ensure approximately 100 refunds are completed daily.

Employees

How will refunds for Adjunct/prepaid permits be assessed?

If your permit was paid for via cash, check or money order, your refund will be issued via check or ACH direct deposit, depending on the payment method you have established with the university. If your parking permit was purchased using a credit card, your refund will be applied to the associated credit card account.

Where is my refund?

The refund process is a manual one, and we are working diligently to ensure prepaid and Adjunct permit requests are processed as quickly as possible. With more than 5,000 refunds pending processing, students are being prioritized first. Following students, we will complete refunds for employees.

Payroll deductions for employee subscribers have been discontinued, effective the March 25 pay period (or April 16 paycheck). The March 16 to March 24 period will be credited towards the first month’s deduction upon returning to campus.

I am a VCU Health System employee subscriber. Why am I not receiving a refund?

The hospital remains fully operational; therefore, parking deductions will continue.

Parking

I do/do not have a parking permit. Can I park on the Monroe Park Campus?

Beginning on July 27, 2020, parking restrictions will go into effect on the Monroe Park Campus, and gates will be lowered in all parking decks to. Employees who wish to park on either campus can either purchase a two-week temporary permit online, pay for daily/ourly parking, or secure long-term parking in an available facility. Email parking@vcu.edu for additional information regarding these options.

I do not have a parking permit. Can I still park on the MCV Campus?

Beginning on Thursday, June 11, VCU Health System employees in need of parking have the option to:

(1) purchase a temporary permit

(2) purchase a long-term parking assignment online; or

(3) email VCU Parking and Transportation at parking@vcu.edu to review options for securing a long-term parking assignment at an alternate parking facility.

Additional information regarding securing a parking assignment, to include instructions for purchasing online, can be found at https://parking.vcu.edu/parking/faculty-and-staff/vcuhs-parking/.

I am an employee interested in purchasing parking on the MCV Campus.

If you are interested in purchasing parking on the MCV Campus, you may email parking@vcu.edu for current availability or purchase a temporary two-week permit for the 8th St. Parking Deck. Please note, the temporary permit does not reserve or guarantee permanent availability at the 8th St. Parking Deck.

Additional information regarding securing a parking assignment, to include instructions for purchasing online, can be found at https://parking.vcu.edu/parking/faculty-and-staff/vcuhs-parking/.

Transportation

When will RamSafe resume operations?

RamSafe will resume operations on Saturday, August 1 at 5 p.m. with physical distancing guidelines enforced. Learn more on our RamSafe page.

Will RamRide continue operating?

On Thursday, June 11, RamRide will resume normal service in the A Lot, O Lot, R Lot and M Lot parking locations with physical distancing measures in place.

RamRide buses will operate at fifty percent capacity, accepting between 14 to 16 passengers on each bus, depending on vehicle size. All passengers must wear protective face masks upon boarding, and hand sanitizer will be made available at the front of the bus. Passengers should allow extra time in their commute to account for delays related to reduced occupancy. You can learn more about the measures we are taking to help prevent the spread of COVID-19 across RamRide at go.vcu.edu/ramride.

How can I ride GRTC?

All VCU and VCU Health System students and employees may ride GRTC by presenting a valid VCU ID card only. Go Pass restrictions have been temporarily lifted. A ticket is not required to board the Pulse at this time.

Information regarding the steps GRTC is taking to help prevent the spread of COVID-19 can be found at ridegrtc.com/news-initiatives/news-updates/grtc-and-covid-19-coronavirus.