Office 365 FAQ's
These are common questions regarding the VCU’s tenant on the Microsoft Office 365 portal. This collection will change over time as new issues and questions are encountered.
- How can I access the Office 365 portal to download Office?
- Why won’t it let me login?
- Why don’t I see all of the Office 365 apps online?
- How many computers and devices can I use Office 365 on?
- Can I keep using Microsoft Office after leaving VCU?
- It is prompting me to sign in to activate my version of Office. What login do I use to activate?
- I need to re-install my version of Office 365. What do I do?
- Can I download and install Office 365 on my VCU owned computer or device?
- I am a faculty or staff member and I have a VCU Health Systems email account (email@example.com), is this the same as my VCU Office 365 account?
- I work at VCU Health Systems and am a hospital affiliate. Can I access VCU’s instance of Office 365?
Logon to the portal by navigating to https://portal.office.com/ and log in with your VCU credentials. Once signed in, you can download Office for your specific device. The downloads are free for faculty, staff and students!
- If you are logging in from off campus, you will need to enter in your VCU email address to be re-directed to the VCU sign on where you can sign in with your VCU eID and password.
- If you are logging on from an on-campus location, you will automatically be prompted to sign in with your eID and password (and bypass the redirect referenced above):
When you sign into the Office 365 portal you have the option to download Office 2016 by clicking the link in the top right-hand corner of the page.
Access to the Office 365 online portal is only available to VCU faculty, staff and students who have a current VCU affiliation. If you have a former affiliation you will not be able to access the online portal.
If you are trying to sign in with your VCU email account and are appending either @apps.vcu.edu or @mymail.vcu.edu to the last part of your email, you will be unable to sign in. You must sign in with your eID OR email address formatted as follows: youreID@vcu.edu
Access to Office 365 online applications and OneDrive storage depends on your affiliation with the university. Students have 1TB of OneDrive space allocated to them along with access to all of the Microsoft Office web applications. Employees do not have any access to OneDrive or the Microsoft Office web apps due to VCU Information Security requirements. If your affiliation changes to “employee” at any time, you’ll receive an email with instructions on how to backup your data from OneDrive and you’ll have 30 days before access to OneDrive is removed.
NOTE: School of Medicine and School of Dentistry students are also excluded from OneDrive access.
You can activate and install the Microsoft Office application on up to 5 operating systems per person on Windows and Apple computers, as well as up to 5 mobile devices running Apple iOS and Android. Simply navigate to the Office 365 portal to sign in and download a new copy of Office for your device. If you use up all 5 of your licenses at once, you will not be able to download any more instances of Office.
Whether you are a student, faculty or staff member, after you leave VCU your license is no longer valid and you must uninstall the product on all of your devices and purchase a new version directly from Microsoft. This includes access to OneDrive data and Microsoft Office web apps, therefore data must be backed up prior to leaving VCU. The steps to backup your data can be seen here.
If you are being prompted to sign in to activate your copy of Office that you downloaded from the Office 365 portal, please sign in with your VCU email address, and your current eID password. By default, all current VCU users have a valid Office 365 account through VCU’s Office 365 license agreement. Your VCU email address should be entered in this format: your eID@vcu.edu
You can activate and install Office on up to 5 different computers or devices, including downloads for PC, Mac, iOS, and Android. Simply navigate to the Office 365 portal to sign in and download a new copy of Office for your device. If you use up all 5 of your licenses at once, you will not be able to download any more instances of Office.
No. VCU has a different way of licensing Office on VCU owned computers. The download available on the Office 365 portal are for personal use only for both faculty/staff and students. If you need Office on a VCU owned computer or device, please contact your department’s technical support. If you do not know who your department’s technical support is, please contact the VCU IT Support Center.
9. I am a faculty or staff member and I have a VCU Health Systems email account (firstname.lastname@example.org), is this the same as my VCU Office 365 account?
The VCU Health Office 365 mail system is completely separate from VCU’s tenant on the Office 365 portal. If you are an employee or faculty member with a VCU Health System email address (email@example.com), this account is completely separate, and you have access to your Microsoft Office 365 account and all affiliated applications separately through this Health Systems account.
10. I work at VCU Health Systems and am a hospital affiliate. Can I access VCU’s instance of Office 365?
Hospital employees are not licensed to access the Office 365 portal with a VCU email address. If you are interested in obtaining Office for personal use, you can find out more information about the Microsoft H.U.P. (Home Use Program) coordinated by the Hospital Information Systems Service Desk at 804-828-6447.
Do you have any further questions?
If your question was not answered here, please contact the VCU IT Support Center for further assistance.