1. Technology Services
2. About Us
3. Desktop Computing
4. Critical Support Levels

Critical Support Levels

Technology Services Desktop Services (TS/DS) operates Monday through Friday, 8:00 am to 5:00 pm.  If you are a TS/DS customer experiencing a problem, follow the steps below to expedite your inquiry:

 Contact the IT Support Center:  (804) 828-2227

1. Identify yourself as a TS/DS customer.
2. Give name, dept, and location.
3. Provide a clear description of the problem.
4. Outline the impact on your productivity.

Critical Levels:

• A blue screen. PC will not boot up.
• A login issue. Unable to access the PC due to failed attempts to login.
• A server connection issue. Unable to access files located on a server.
• Printing issues. Unable to print from my computer and have no access to a backup printer.
• Application issues. Computer application fails to run.

Virginia Commonwealth University is a nationally renowned public research institution dedicated to the success and well-being of all members of its community. VCU student, faculty and staff groups and associations are open without regard to any characteristic or identity protected by law.

This article was updated: 03/7/2025