IT Support Center

 

24/7 phone support - During regular business hours we provide full-service phone support. Limited phone support is available during overnight hours and on holidays. 

 

Support via Email and Live Chat - Click the Chat button to start a chat session today! Please note that chat is only available Monday-Friday, 9 am to 6 pm EST and is unavailable during holiday closures. You must sign into Service Desk to start a chat session. Login issues, like password resets, must be handled over the phone at (804) 828-2227 or in person at one of our locations.

 

Consultation and walk-in support on both campuses - Full-service walk-in support is available on both campuses. Specialized, one-on-one IT assistance is also available via our consultation program. Click the Schedule a Consultation button to the left to request an appointment today! 

 

 

 

 

The mission of the IT Support Center is to facilitate the interconnectivity of individuals across the university through our dedication to world-class technical support and VCU’s core values, among them: achievement, collaboration, innovation, and integrity.

Our offices provide quick, courteous, and comprehensive IT support to VCU faculty, staff, students, affiliates, and alumni. At ITSC we strive to never turn a customer away without some assistance. If we are unable to resolve your issue, we will refer you to the correct area for further support.

 

Walk-In & Consultation Support


Cabell Library, Room B030 (Lower Level)

Monday - Thursday 9 a.m. – 9 p.m.*

Friday 9 a.m. – 7 p.m.*

Saturday CLOSED* 

Sunday 12 p.m. – 6 p.m.*

*gradeIT services are available 9 a.m. – 9 p.m. daily. Call 804-828-2227 to have someone meet you at the door if it is closed.

Exceptions:

Nov 25  26 9 a.m.  5 p.m.

Nov 27 9 a.m.  12 p.m.

Nov 28  29 CLOSED

Dec 18 9 a.m. – 5 p.m.

Dec 19 – 26 CLOSED

Dec 27 – 28 10 a.m. – 4 p.m.

Dec 29 CLOSED

Dec 30 – 31 10 a.m. – 4 p.m.

Jan 1 CLOSED

Jan 2 – 4 10 a.m. – 4 p.m.

Jan 5 CLOSED

Jan 6 – 10 9 a.m. – 5 p.m.

 

VMI Building, Room 311 (3rd floor)

Monday  Friday 10 a.m. – 3 p.m. 

Exceptions: 

Nov 27  29 CLOSED

Dec 19 – 31 CLOSED

Jan 1 – 3 CLOSED

 

In addition to IT support, we also provide the following specialized services for VCU faculty and staff:

Need to submit a Service Desk incident or request?
Click the "Submit a Help Request" button in the upper right-hand corner of any TS page.

Want to become a member of our team?
View our open postings on the VCU Jobs Site.