IT Support Center

24/7 phone support - During regular business hours we provide full-service phone support. Limited phone support is available during overnight hours and on holidays. 

 

Support via Email and Live Chat - Click the Chat button to start a chat session today! Please note that chat is only available Monday-Friday, 9 am to 4 pm EST and is unavailable during holiday closures. You must sign into Service Desk to start a chat session. Login issues, like password resets, must be handled over the phone at (804) 828-2227 or in person at one of our locations.

 

Consultation and walk-in support on both campuses - Full-service walk-in support is available on both campuses. Specialized, one-on-one IT assistance is also available via our consultation program. Click the Schedule a Consultation button to the left to request an appointment today! 

 

 

 

The mission of the IT Support Center is to facilitate the interconnectivity of individuals across the university through our dedication to world-class technical support and VCU’s core values, among them: achievement, collaboration, innovation, and integrity.

Our offices provide quick, courteous, and comprehensive IT support to VCU faculty, staff, students, affiliates, and alumni. At ITSC we strive to never turn a customer away without some assistance. If we are unable to resolve your issue, we will refer you to the correct area for further support.

Walk-In & Consultation Support


Cabell Library (Basement, B-30)

Monday - Thursday 9 am – 9 pm 

Friday 9 am – 7 pm

Saturday CLOSED (gradeIT services available 9 am – 9 pm. Call 804-828-2227 upon arrival.)

Sunday 12 pm – 6 pm

Exceptions:

November 21 CLOSED (gradeIT services available 9 am – 1 pm. Call 804-828-2227 upon arrival.)

November 22–25 CLOSED

December 21–26 CLOSED

December 27–31 10 am – 4 pm (gradeIT services available 9 am – 5 pm. Call 804-828-2227 upon arrival.)

January 1 CLOSED

January 2–3 9 am – 8 pm

January 7–10 9 am – 8 pm

 

VMI Building (3rd Floor, 311) 

Monday - Friday 10 am – 3 pm 

Exceptions: 

November 21–25 CLOSED

December 21–31 CLOSED

January 1 CLOSED

January 2–4 CLOSED (Equipment services available by reservation, 9 am – 5 pm.  Call for details.)

In addition to IT support, we also provide the following specialized services for VCU faculty and staff:

Need to submit a Service Desk incident or request?
Click the "Submit a Help Request" button in the upper right-hand corner of any TS page.

Want to become a member of our team?
View our open postings on the VCU Jobs Site.