"Tell us what you think!" We tend to see this statement on customer feedback pages or forms and wonder if the company or organization means it? You make a suggestion or fill out a survey, and more than likely, you never hear another thing about your comment. VCU Technology Services needs your feedback, comments, and suggestions to provide excellent customer service.
We know we don't have all the answers, and many times we don't even know the questions because technology moves fast, as well as how people use it. VCU Technology Services set up a feedback program for the VCU community to let us know how we're doing and what new technologies or services people would like to see:
- We will continue to conduct surveys. We publish the results of these, including action plans to address the issues and suggestions.
- We have added a "Contact Us" section on all VCU Technology Services webpages. We welcome you to "Contact Us" to provide feedback.
- Drop us an email with a suggestion or feedback.
- Visit us on Twitter.
- To review our latest survey results, visit our divisional communications page.
It is always helpful that you report technical issues, along with specific details, to the IT Support Center by calling 828-2227 or email us at firstname.lastname@example.org. Please do not assume that we are aware of a particular problem. Thank you for all your assistance as we work to provide a technology environment that fully supports the academic, research, and service missions of Virginia Commonwealth University.