Performing Common Tasks

The following information is a list of the short commands you can use to override system prompts after you have entered your security codes. You can enter the commands from your telephone keypad as a string or listen to the system prompts after each command. You can also download the AVST Quick Reference Guide - Richmond Metro Area.

For assistance accessing information related to our programs, please contact VCU Telecommunications at 828-2227 (press option 2).

Common Shortcuts

Keypad Entry	Command
[any key but , 0, #]*	By-pass personal greeting when reaching another mailbox
[#]	Skip message & mark as read
[]*	Replay previous menu
[****]	Quit

Main Menu

Keypad Entry	Command
[1]	Listen to new messages
[2]	Record and send a message
[3]	Locate messages
[4]	User options

While Listening to a Message

Keypad Entry	Command
[1]	Back up 5 seconds
[1][1]	Return to start of message
[2]	Pause/continue message playback
[3]	Advance 5 seconds
[3][3]	Skip to the end of the message
[4]	Decrease playback speed
[5]	Play envelope information (date/time)
[6]	Increase playback speed
[#][#]	Go to saved messages

After Listening to a Message

Keypad Entry	Command
[6]	Forward message to another subscriber
[7]	Delete the message
[8]	Reply to the sender of the message
[8][8]	Transfer to the sender's extension
[8][4]	Transfer to the sender's outside number
[9]	Save the message
[2][1]	Send the message to default fax number
[2][2]	Send the message to a spec. fax number

Changing Your PhoneManager Options (e.g. Greetings, Security Code)

Keypad Entry	Command
[4][1][5]	Record your name
[4][1][4]	Change your security code
[4][4] or [4][1][3][2]	Change your standard greeting w/o playback option Change your standard greeting w/ playback option
[4][6] or [4][1][3][3]	Change your out-of-office greeting w/o playback option Change your out-of-office greeting w/o playback option
[4][2][3]	Create or update a personal distribution list*
[4][2][4]	Set up automatic message forwarding**

*Distribution lists must be allowed by the administrator. If you would like to request a distribution list contact our Client Support Group at 828-2227 (press option 2)

**Once activated, automatic message forwarding will forward ALL messages you receive to a designated user until deactivated.

Recording & Sending a Message

Keypad Entry	Command
[2]	Record a message
[#][1]	Stop recording and review the message
[#]][#]	Stop recording and send the message (the system will prompt you for the mailbox address)

After Recording & Addressing a Message

Keypad Entry	Command
[1]	Restrict message forwarding
[2]	Mark the message urgent
[3]	Request a return receipt
[4]	Request future delivery
[8]	Leave a number where you can be reached