1. Technology Services
2. askIT
3. Essential Computing
4. Desktop Computing
5. Critical Support Levels

Critical Support Levels

Technology Services Desktop Services (TS/DS) operates Monday through Friday, 8:00 am to 5:00 pm.  If you are a TS/DS customer experiencing a problem, follow the steps below to expedite your inquiry:

 Contact the IT Support Center:  (804) 828-2227

1. Identify yourself as a TS/DS customer.
2. Give name, dept, and location.
3. Provide a clear description of the problem.
4. Outline impact on your productivity.

Critical Levels:

• A blue screen. PC will not boot up.
• A login issue. Unable to access the PC due to failed attempts to login.
• A server connection issue. Unable to access files located on a server.
• Printing issues. Unable to print from my computer and have no access to a backup printer.
• Application issues. Computer application fails to run.

This article was updated: 04/8/2020