Critical Support Levels
Technology Services Desktop Services (TS/DS) operates Monday through Friday, 8:00 am to 5:00 pm. If you are a TS/DS customer experiencing a problem, follow the steps below to expedite your inquiry:
Contact the IT Support Center: (804) 828-2227
- Identify yourself as a TS/DS customer.
- Give name, dept, and location.
- Provide clear description of the problem.
- Outline impact on your productivity.
- Blue screen (PC does not boot up).
- Login issue (Can't access the PC due to failed attempts to login).
- Server connection issue (can't access files located on a server).
- Printing issue (can't print and have no access to backup printer).
- Application issue (application fails to run).
This article was updated: 10/10/2017