Critical Support Levels
Technology Services Desktop Services (TS/DS) operates Monday through Friday, 8:00 am to 5:00 pm. If you are a TS/DS customer experiencing a problem, follow the steps below to expedite your inquiry:
Contact the IT Support Center: (804) 828-2227
- Identify yourself as a TS/DS customer.
- Give name, dept, and location.
- Provide a clear description of the problem.
- Outline impact on your productivity.
- A blue screen. PC will not boot up.
- A login issue. Unable to access the PC due to failed attempts to login.
- A server connection issue. Unable to access files located on a server.
- Printing issues. Unable to print from my computer and have no access to a backup printer.
- Application issues. Computer application fails to run.
This article was updated: 04/8/2020