Service Level Agreements
The Desktop Services Team works with specific departments to better address and meet the needs of their clients through Service Level Agreements (SLAs). They solve customer needs by providing proactive standardized computing support through these SLAs.
Using a consultant-based relationship, desktop management and technicians establish better communication and trust with clients. Customer feedback has been very positive and shown success of the program. Clients feel that their assigned desktop technicians are more accessible, respond in a more timely manner and are more aware of department functions.
This article was updated: 02/22/2017