Telecommunications

We provide a wide range of voice services for faculty/staff and students spanning both the Monroe Park and MCV Campuses.

For information on our services, including guides and general information, select any of the links on the left-hand navigation panel.

PLEASE NOTE:

VCU Telecommunications telephone service has a 99.9% availability. However, in the event of a significant service outage, departments should prepare a continuity plan to ensure some level of communication is possible. Such a strategy could include the use of cell phones and or FAX lines.

24/7 Trouble Reporting - 828-2227 (press option 2). Reach us during business hours at the same number.

IMPORTANT VERIZON LOCAL DIALING CHANGES - OCTOBER 13 AND OCTOBER 24, 2021

1. Beginning the evening of October 13 users within the 804 area code dialing a local Long-Distance(LD) number, an LD number within the 804 area code, will be required to dial either 9+1(804)XXX-XXXX or 9-804-XXX-XXXX in order for the call to complete. Users will be prompted to enter their long-distance authorization code. If they do not use this format they will hear a Verizon announcement with a direction to redial.

2. Beginning October 24, 2021, all local calls will need to be completed using the full 10 digit telephone number (area code + telephone or 1+ area code + telephone number for local long distance). The changes to local calling patterns only affect customers in the 804 and 276 area codes. Area code 434, in which CMH resides is not affected. Most other area codes in Virginia have already migrated to 10-digit local calling.

VCU Telecommunications will be making changes in the telephone system to ensure all 7 digit local numbers referenced in system programming (vectors, call menus, system speed dials, etc) will conform to the new 10 digit requirement. End users will be responsible for updating their own autodial and personal speed dial numbers. Please refer to our User Guides section for directions to update these numbers.