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6. Submit a Trouble Ticket

Submit a Trouble Ticket

Voice Network Problems

Submit a trouble ticket for telephone, voicemail, Avaya Equinox, long-distance access or, 

• Call 8-2227 (or 828-2227 from a non-campus phone). Press option 2, if you need to report a phone problem or need to have your voicemail password reset.

Data Network Trouble 

For help with computing and network problems, contact your departmental support technician first. Your support tech will assist you with the reported problem or make the appropriate contact if unable to find a solution. If you do not have a departmental technician:

• Faculty and staff on both campuses should call the VCU IT Support Center at 828-2227 (press option 1) - for all problems.
• The VCU IT Support Center personnel will respond and assist you, or they will escalate the problem to Network Services 

Residence Halls

To report problems encountered with Residence Hall in-room or Lab connections, contact ResNet Tech Support at 828-8943.

This article was updated: 04/16/2020