Caller Menus and Announcements
Caller menus also referred to as Call Processors, are used to provide automated answering when a receptionist is not designated or available. They typically provide a menu of options from which callers make a selection using the buttons on their dial pad. Menus can provide access to the most frequently requested information (e.g., address or hours of operation), transfer callers to a specific destination or be nested to form "trees." They are designed to help direct callers to the proper information, person or group when an operator or receptionist is not available. Schedules can be applied to menus so that different information and/or routing can be applied based on the time of day, the day of the week, or holiday schedule.
If you would like to explore the use of a caller menu for your department or clinic, VCU Telecommunications will work with you to design the most effective structure. The recordings contained in caller menus and announcements are done by the departmental owners of the application.
To request a new caller menu, change an existing menu or designate one or more individuals in your department to record announcements in a menu, please submit a Help Request or contact our Client Support Group at 828-2227 (press option 2).
This article was updated: 12/5/2017