Performing Common Tasks
The following information is a list of the short commands you can use to override system prompts after you have entered your security codes. You can enter the commands from your telephone keypad as a string or listen to the system prompts after each command. You can also download the AVST Quick Reference Guide - Richmond Metro Area.
For assistance accessing information related to our programs, please contact VCU Telecommunications at 828-2227 (press option 2).
Common Shortcuts
Keypad Entry | Command |
---|---|
[any key but *, 0, #] | By-pass personal greeting when reaching another mailbox |
[#] | Skip message & mark as read |
[*] | Replay previous menu |
[****] | Quit |
Main Menu
Keypad Entry | Command |
---|---|
[1] | Listen to new messages |
[2] | Record and send a message |
[3] | Locate messages |
[4] | User options |
While Listening to a Message
Keypad Entry | Command |
---|---|
[1] | Back up 5 seconds |
[1][1] | Return to start of message |
[2] | Pause/continue message playback |
[3] | Advance 5 seconds |
[3][3] | Skip to the end of the message |
[4] | Decrease playback speed |
[5] | Play envelope information (date/time) |
[6] | Increase playback speed |
[#][#] | Go to saved messages |
After Listening to a Message
Keypad Entry | Command |
---|---|
[6] | Forward message to another subscriber |
[7] | Delete the message |
[8] | Reply to the sender of the message |
[8][8] | Transfer to the sender's extension |
[8][4] | Transfer to the sender's outside number |
[9] | Save the message |
[2][1] | Send the message to default fax number |
[2][2] | Send the message to a spec. fax number |
Changing Your PhoneManager Options (e.g. Greetings, Security Code)
Keypad Entry | Command |
---|---|
[4][1][5] | Record your name |
[4][1][4] | Change your security code |
[4][4] or [4][1][3][2] |
Change your standard greeting w/o playback option Change your standard greeting w/ playback option |
[4][6] or [4][1][3][3] |
Change your out-of-office greeting w/o playback option Change your out-of-office greeting w/o playback option |
[4][2][3] | Create or update a personal distribution list* |
[4][2][4] | Set up automatic message forwarding** |
*Distribution lists must be allowed by the administrator. If you would like to request a distribution list contact our Client Support Group at 828-2227 (press option 2)
**Once activated, automatic message forwarding will forward ALL messages you receive to a designated user until deactivated.
Recording & Sending a Message
Keypad Entry | Command |
---|---|
[2] | Record a message |
[#][1] | Stop recording and review the message |
[#]][#] | Stop recording and send the message (the system will prompt you for the mailbox address) |
After Recording & Addressing a Message
Keypad Entry | Command |
---|---|
[1] | Restrict message forwarding |
[2] | Mark the message urgent |
[3] | Request a return receipt |
[4] | Request future delivery |
[8] | Leave a number where you can be reached |