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5. Computer Center Schedule of Fees

Computer Center Schedule of Fees

OS/Hardware Support: $1,200 per year
Note: System damage done by system owners on UCC supported systems that cause recovery and or rebuild efforts be performed will be subject to standard support charges of $50 an hour (4-hour minimum) per server.

DBA Support: $50/hour, 4-hour minimum for a non-shared instance installation; $1,200/annually for a non-shared instance full support. 

Virtualization fees: 

• There is a one time charge of $500 for new UCC supported virtual machines, non-UCC supported VMs will be deployed without OS installed, and administrators will be granted console access. 
• VMs come with 100GB of storage to accommodate the server OS.
  
• OS upgrades of existing UCC supported servers are considered new servers and subject to the $500 one time new VM charge.
• All memory and vCPUs are thinly provisioned.  An application must be multithreaded to utilize more than one vCPU. Verification may be required before multiple vCPUs are provisioned.
• HA (vSphere High Availability) is included in the base price.
• Fault Tolerance pricing varies according to requirements.
• ESXi Support: $2400 per year per host
• The server owner or admin is responsible for taking care of their own SSL certificates.

Virtual Machine Disaster Recovery Options: 

The UCC has deployed VMware vSphere Replication that provides hypervisor-based virtual machine replication and recovery services. It protects virtual machines from partial or complete site failures by replicating the virtual machines from Pocahontas to Harris Hall's virtual infrastructure. Replications are defined individually for each VM. In the event of a declared disaster startup of servers at HH will begin once UCC staff are on-site at Harris Hall and logged in. The startup process takes about 15-30 minutes per VM. Servers with no DR plans will, for the most part, be replicated without any action from administrators using a Recovery Point Objective (RPO) of 24 hours. For these servers, recovery in the event of a disaster will be the best effort after priority servers are addressed.

To request this service enter "Request disaster recovery" in Cherwell's Service Action field.

Formal recovery Plans can be written to be reviewed by UCC staff for a fee of $1000 for the initial year and $500 for review years. Annual reviews are performed in the March time frame. The DR onboarding/annual process will discuss requirements such as RTOs and provide services such as making the network provisioning requests to run the individual servers on the Harris Hall infrastructure. TS Directors will decide the priority of the recovery servers with DR plans.

There are other recovery options available for those groups that require a more robust recovery option. These options require pricing that is dependent on individual needs.

Storage Space purchase cost:

This applies to fiber connections, Isilon NAS (SMB and NFS), and virtual machines.
New direct-attached fiber connection fee for physical systems: $1000 (onetime charge)

Storage Backup Fees:

• All servers, both Virtual and Physical, will be charged TSM licensing fees.
• These storage fees are designed only to recoup costs (storage media and TSM license fees) to the data center.
• Details for Archive Services and pricing are available upon request.

Infrastructure Engineering Fees:  There are a $500 per project engineering fee for projects that require analysis and new engineering at the Pocahontas primary site, the Harris Hall Disaster site, or the Cabell or Sanger Hall sites. This fee includes, but is not limited to, additional electrical power circuits or racks, substantial fiber or network cabling, etc.

In the case of required extra work to add on to the existing new equipment and infrastructure, a $50 per hour fee will be charged. The UCC will interact with any external contractors, vendors, or staff from the Department of General Services (DGS, including BCOM) as part of the service provided. Any contractor, DGS, or BCOM fees will be relayed to the customer at cost.

Server Maintenance: All production equipment should be under maintenance. There are a couple of options that could be explored if you want to extend coverage after the manufactures warranty has expired. You could possibly purchase a warranty extension through the vendor, or you could purchase maintenance through STG.

STG is currently used in the data center for maintenance support. Below are standard quotes for maintenance coverage for Dell equipment. If the server model is not in the chart a quote can be secured. Quotes can also be made for other brands.

Please contact the UCC NOC for getting quotes and for arranging coverage with STG.

This article was updated: 12/16/2021