VCU Campus Tech Guide
VCU Technology Services (VCU TS) is responsible for centralized academic and administrative computing at VCU. These include applications and services such as Canvas, eServices, Google Workspace for Education, VCU Mobile, Eduroam, Zoom, Adobe Creative Cloud, Top Hat, the IT Support Center, and myVCU Portal.
Our academic community demands reliable technologies every day. We provide and support those essential tools enabling a high caliber of instruction, research, and public service, health care, and administrative activities.
EID and PASSWORD
The VCU eID is your electronic identification to access many VCU online services. Using a strong password with your eID is one essential action you can take to protect your computer and personal data. VCU requires all eID users to have strong passwords containing a minimum of twelve characters.
VCU provides email and collaboration tools for the VCU community powered by Google. Google Workspace for Education provides collaboration applications such as Gmail, Google Calendar, Chat, Spaces, Meet, Docs, Sheets, Forms, Slides, and Jamboard. Students should note that their student Gmail account is their official VCU email account for all student correspondence with University departments and faculty.
VCUCard is the official identification card for Virginia Commonwealth University and VCU Health. While on the Monroe Park or MCV campuses, all students, faculty, and staff must carry their VCUCard. Your VCUCard provides easy access to residence halls, academic buildings, libraries, RamRide, RamSafe campus shuttle, the GRTC system, meal plans, and more.
RamBucks is a prepaid, stored-value account added to your VCUCard. It is a convenient and cashless way to pay for items on and off campus. Manage your RamBucks account 24/7 online.
IT SUPPORT CENTER
The IT Support Center provides comprehensive computing support for students, faculty, and staff. Online and telephone requests are accessible 24 hours a day at (804) 828-2227. Online chat is also available at firstname.lastname@example.org with the IT Support Center staff. The ITSC offers in-person walk-up support at the Monroe Park and MCV locations. Need a specific time that meets your availability? Please schedule an appointment for an in-person consultation with one of our technicians.
eServices is VCU's web-based system for administrative services. eServices enables you to register for classes, update personal information, review payroll information, obtain electronic forms, and more. It also includes direct access to related systems such as DegreeWorks, Make-A-Payment, the Barnes & Noble online store, and the Navigate system.
The Academic Technologies unit maintains and supports a variety of instructional technologies and applications, and offers workshops, consultations and online materials to assist with the delivery of engaging, accessible, and secure technology-enhanced courses online and in the classroom. This includes the support of Canvas, the primary Learning Management System (LMS) at VCU; Kaltura, a cloud-based video management system that provides recording, publishing and interactive viewing on any device; and a variety of hardware and software technologies used in centrally managed classrooms on both campuses.
CLASSROOMS AND LABS
Instructional Computing Services (formally LCC) and Classroom Support teams maintain and support technology in over 170 centrally managed classroom spaces throughout the University. This includes desktop computers, instructor podium equipment, and audio/video systems. A hotline phone number and TechSquad Support Team are available for both campuses to help ensure classroom needs are addressed promptly.
Through collaboration with the IT Support Center and Instructional Computing Services (formally LCC), loaner laptops are provided for VCU students. If you need a loaner laptop to complete your coursework, don't hesitate to contact the IT Support Center to schedule an appointment for in-person pickup.
Zoom is VCU's official desktop conferencing solution to support remote teaching and learning, professional collaboration, and community outreach. Faculty, staff, and students are eligible for fully licensed Zoom accounts. Visit the above link for more information on activating and accessing your license, user guides, answers to frequently asked questions, announcements, and a link to our support team.
The VCU gradeIT system is the paper test scanning system offered to VCU faculty, staff, and students by the IT Support Center. Visit the link above for additional information.
Sign up for emergency text messaging notifications using the Central Authentication Service while accessing the myVCU Portal. Alerts are also delivered on campus using digital signage, classroom beacons, email, and online notifications. These alerts inform the VCU community of an emergency or a weather-related school closing.
RESEARCH and STATISTICAL SUPPORT
VCU Technology Services offers a variety of computer resources dedicated to research. These include specialized Unix and Windows servers that support research needs. We can also provide licenses for SAS, SPSS, and other specialized statistical, mathematical, and scientific software packages at minimal or no cost. Much of this software is provided virtually through the App2Go service.
SOFTWARE CENTER featuring MICROSOFT
VCU has licensed software programs for download at no cost for students, faculty, and staff. VCU Technology Services offers Microsoft Windows and Office 365 to VCU students, faculty, and staff. Visit the above links for a complete list of available software and documentation.
VCU RamTech is your official on-campus retail store, offering computers, accessories, and other tech for every program
and lifestyle. RamTech is also home to fixIT, VCU's authorized on-campus computer repair service for in-warranty and out-of-warranty Apple and Dell devices.
With just one click, stay updated on the real-time status of campus IT services specific to you. Enroll online today to stay informed on your personalized IT list.
OnePrint Pay delivers secure, authenticated printing, allowing you to submit print jobs, with release options at designated devices at VCU Libraries and other various locations across both campuses. With funds in your RamBucks account, you can print/copy/scan in black-and-white or color with a quick swipe of your VCUCard.
VIRUS PROTECTION and INFORMATION SECURITY
VCU is enhancing its security systems to protect the University community from cybercriminals. All computers on the VCU network must have antivirus software installed and the antivirus definition files up-to-date. At the above links, students can obtain cybersecurity tips and information on recommended free antivirus programs for their PC or Mac. Be sure to uninstall any existing antivirus software from your machine before installing a new antivirus package.
For enhanced protection of your VCU account and eID, sign up for the VCU 2Factor authentication system.
askIT KNOWLEDGE BASE
The VCU Technology Services Knowledge Base is available 24 hours daily and includes answers to common IT questions.
If you aren't finding what you're looking for, contact the IT Support Center at go.vcu.edu/itsc for additional assistance.
The myVCU Portal is your personal and customizable web-based access to VCU. It provides access to your courses in Blackboard and Canvas, your course schedule, email, VCUCard, events calendar, and links to essential resources such as your student bill and student health portal.
The VCU Mobile app is an on-the-go hub for all things VCU, connecting you to necessary University resources from your smartphone. View your course or final exam schedule, read the latest VCU news, reserve a study room in the library, see what events are happening on campus, or see what's open for a late-night snack. Visit mobile.vcu.edu to download the app for iOS or Android devices.
VCU SafeNet Wireless is how students, faculty, and staff can access their devices in most areas around VCU. This service provides you with a safe, encrypted wireless connection. Eduroam is a global Internet connectivity service that enables students, researchers, and staff of participating institutions to have Internet access while visiting other participating Eduroam campuses.
VCU also offers Guest Wireless, an unsecured wireless connection for campus visitors. Visit the above links for more info on connecting to SafeNet, Eduroam, and Guest Wireless and downloading wireless certificates for your device.
LinkedIn Learning is a leading online learning company offering thousands of professional tutorials. LinkedIn Learning enables members to achieve personal and professional goals, including certificates in business, software, technology, and creative skills. VCU students, faculty, and staff have full access to the course library, each taught by recognized industry experts and professional leaders.
VCU Filelocker allows you to easily share large files with anyone inside and outside the VCU community. Files sent through Filelocker are transmitted and stored securely in compliance with HIPAA. Uploaded files to VCU Filelocker can be sent to any valid email address.
COPYRIGHT and FILE SHARING
Sharing your dance video is fun. But if you're sharing it with "Cruel Summer" as your soundtrack, that can be an issue. Because unless you have permission from Taylor Swift, you are likely violating copyright law. These laws ensure that the original creator receives compensation for their work.
Before you share a video, music, or digital image, make sure that what you're sharing isn't copyrighted content. If you do, you may be in a lawsuit, violating the VCU Computer and Network Resources Use Policy and risking your access privilege to the VCU network. Learn more about copyright and file sharing.
ADOBE CREATIVE CLOUD and ACROBAT
VCU has an Enterprise agreement with Adobe to offer students, faculty, and staff the Creative Cloud suite of tools at deeply discounted prices. The Adobe Creative Cloud suite includes creative apps for digital imaging, design, web, video, and animation. Applications such as Illustrator, InDesign, Photoshop, Spark, and Premier can be used to create engaging course content and class assignments, and students have the opportunity to learn valuable workplace technology skills. The agreement also includes Adobe Acrobat DC Pro for VCU employees who frequently work with PDF documents and allows easy editing and creation of PDFs and fillable PDF forms.
VCU Library offers open-access computers to all students, faculty, and staff on Monroe Park and MCV campuses. Resources available include computers, Pay-4Print laser printers, scanners, and adaptive equipment for users with disabilities. Specific departments also provide computer labs for their students. Visit the web address above for more information about these labs.
TOP HAT ACTIVE LEARNING PLATFORM
Top Hat is a student engagement platform that allows instructors to conduct polls, track attendance, host discussions, and present slides and assessments for interactive learning. Instructors have the option to adopt a Top Hat textbook and can also integrate any Top Hat content into Canvas courses. There are no subscription fees or devices to purchase. Students use their mobile devices, tablet, laptop, or SMS to submit responses.