Reset Forgotten eID Password

Forgot your eID password?

Self-Service password reset will allow you to request a PIN to be sent to your recovery personal email and/or mobile phone.


Step 1. Submit your eID and select the checkbox to agree to the terms & conditions.

Screenshot for requesting SMS to reset eiD password



Step 2a. Select where you want the PIN to be sent - Cellphone number as SMS, E-mail, or Both. If you are not sure which information you

screenshot of options where PIN can be sent for password reset



Step 2b. Information  - The system will confirm and let you know where your PIN is sent to. Select 'Close' to proceed.

screenshot showing PIN sent confirmation



Step 2c. Please check your phone SMS or personal email. You should have received a 6-digit PIN via SMS, Email (from or Both. Enter your PIN and click on 'Validate'. If you have entered an invalid PIN then you will be informed. Otherwise, you will proceed to the next screen to reset your password.

screenshot to enter PIN and validate it for password reset



Step 3. Enter your new eID password to and click on 'Reset Password'

screenshot for password reset fields


Need assistance to reset your password? Please contact VCU IT Support Center at (804) 828-2227

This article was updated: 01/8/2019