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Avaya Workplace + MyE911

Avaya Workplace is a mobility application that extends your VCU telephone service to your computer, mobile and/or home telephone.  

• Enter any number of devices you choose and select up to 5 that can ring simultaneously when your VCU telephone number is called.  
• VCU calls that are unanswered will forward to your VCU voice mailbox.  
• Outbound calls you make from the application will display your VCU telephone number, not your personal number.  
• The feature can be turned on or off when you are unable to take business calls.

Desktop Users Only

MyE911 is a companion application for the desktop version of Avaya Workplace.  This web based service ensures 911 Operators can dispatch emergency first responders to your location if you dial 911 on your Avaya Workplace app.  Federal regulations require that if you use Avaya Workplace on your PC or MAC you must also use MyE911. Logging into the portal is quick and easy.

Avaya Workplace Information Chart

For assistance accessing information related to our programs, please contact VCU Telecommunications at 828-2227 (press option 2).

Want the Avaya Workplace App?

Step 1 :  Request an Account for Avaya Workplace : 

Submit a Request for Avaya Workplace

• Select "New IT Support Ticket"
• Select "Communication and Collaboration"
• Select "Telecommunications"
• Select "Avaya Workplace Mobile App"
• Click "Request New/Change/Cancel"

Step 2: Setting up the Application:  

Our team will create your Avaya Workplace account.  If you will use the application on your computer they will also create your MyE911 account.  You will receive an email with directions for setting up the application(s). 

• To download Avaya Workplace for mobile devices, from your mobile device search for “Avaya Workplace" in the Google Play Store (Android) or the Apple App Store (iOS).
• To download Avaya Workplace to your desktop or laptop use the links that will be provided in the email sent from our team . NOTE:  Headset with microphone required;  noise canceling headset strongly suggested.

NOTE: If you will be using the app on a desktop or laptop computer you must have administrative rights to download software.   If you do not have this right you will need to contact your IT Support representative for assistance.  Additionally, you must also set up your work location address in the MyE911 application.  

Avaya Workplace Provisioning Directions (Phone Services Mode):

1. Open the Avaya Workplace App.
2. Accept the “End User License Agreement".
3. Select the option to "Configure my account".
4. Bypass entering an email address.
5. Select the “Settings and Options” gear at the top-right corner.
6. Select “USE A WEB ADDRESS”.
7. Enter http://sbc.vcu.edu/sipsettings.txt in the “WEB ADDRESS” field and select “NEXT”.
8. Enter your 5-digit VCU telephone “EXTENSION” and “PASSWORD” when prompted to enter your “PHONE DETAILS”. **Note: A password will be provided  in the email you will receive once your account has been established**
9. Select “NEXT”. 
10. Click “OK” after reading the “Disclaimer for Emergency Calls”.
11. Complete the Quick Tutorial.
12. Start using Avaya Workplace in the “Phone Service” mode.
13. Using the VCU MyE911 End User Guide, enter your work location address in the MyE911 Web Portal.  

Avaya Workplace and MyE911 Reference Guides

Avaya designed the Avaya Workplace app so that it is intuitive and easy to use.  You may click on the below link for additional information regarding the application.  Note that some of the enhanced features covered in the reference guide may not be currently applicable in the VCU environment.  Please select the link below to access the reference guide for Avaya Workplace

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