Troubleshooting
Problem | Potential Resolution |
My Message Waiting Light is not working | Unplug your set from the wall and wait 2 minutes. When you plug it back in the display will either read VERIFY SPID", "SPID ERROR", "SPID NG" or it will be blank. Follow this link for instructions on identifying and SPIDing your telephone . If this does not fix the problem please contact Customer Service at 828-2227 press option 2. |
Calls are not going to my new Mailbox | Is your manual call forward key activated? If so, have you reprogrammed this key for NUMS?
Click here for full instructions. If your manual call forward key is not activated please contact Customer Service at 828-2227 press option 2. |
How do I get my messages? |
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I don’t know what my new password is? | The password for all newly created mailboxes is the last 4 digits of your phone number. |
I changed my password but don’t remember what it is. | Contact Customer Service at 828-2227-press option 2 to have your password reset to the last 4 digits of your telephone number |
This article was updated: 07/2/2013