How to Use the App2Go System

Logon to App2Go


This document describes how to access applications that are hosted on the App2Go Citrix server.  This server is operated by VCU Technology Services to provide access to high cost Windows software to VCU faculty, staff, and students. Access to the App2Go system is available to nearly every platform, including Windows, Macintosh, iOS, and Android. However, limited support may be available depending on the platform.

When you use an application, it will appear as if the application was running on your computer, but it is actually running on an App2Go server.  Data files can be opened and saved on your computer or on the server, as discussed below. If you print something, it will be delivered to your local printer.

Note: The App2Go system is NOT intended for use with sensitive data.   Sensitive data should be de-identified before using it on this server.

Logging in and Initial Setup

All faculty, staff, and students have access to App2Go through their eID.  Access no longer has to be requested for App2Go or any of the hosted applications.  Before using the App2Go system, the Citrix Receiver client application should be installed on your computer. These one-time installation steps are described below. Note: The installation procedures may vary slightly depending upon your computer.

  1. Start the browser of your choice.
  2. Go to the following web page:
  3. Login using your VCU eID user name and password.   

  4. Check the box to agree with the license agreement, then click "Install". 

  5. A message bar may appear asking you to run or download the Citrix receiver.  Click the option to "run". 

  6. With Internet Explorer, you may be prompted with the following two windows to allow Citrix to run on your computer.  Click "Allow", and if available, select "Do not show me the warning for this program again".

  7. Once the Citrix install is complete, the Citrix home screen will be displayed in the browser.

  8. Applications can be found by clicking on the "Apps" button at the top. To pin applications to your Favorites tab, go to Apps, click on Details next to your choice and then Select Add to Favorites.

  9. Applications can be launched from Favorites or Apps by clicking them.

Configuring Citrix Receiver

After installing the Citrix Receiver client application, you may be prompted to add an account to the client by entering an email or server address. In our case, we will add an account by entering the App2Go server address. This will allow you to access App2Go applications directly through your start menu or through the Citrix Receiver application, without having to visit the App2Go website first.

  1. Enter when prompted to Add Account
  3. Click Add and enter your eID User name and Password.
  5. You can now access application directly from the Citrix Receiver by double clicking on the icon in the task tray to open the Receiver application. You should be presented with a window that looks similar to the App2Go website as shown below.
    Receiver Icon
  7. Any applications that are added to your Favorites, will automatically show up in the Start Menu if you're running Windows or in Launchpad if you're running Mac OS X.

Access from Mobile Device

  1. Go to your device's app store and download Citrix Receiver.
  2. Open the app and click on Add Account.
  3. Enter the following settings when prompted:
    • Address:
    • User Name: eID user name
    • Password: eID password
    • Domain: rams

Saving/Accessing Files on Your PC

  1. From within an application, choose the Open command
    • On Windows PCs: You receive a "Citrix Receiver - Security Warning" dialog box, asking for permission to access files on your computer. Check the box for Do not ask me again for this site and then click Permit all access.
    • On Mac OS X: A file access message appears. Check the box for Don't ask me again and then click Read & Write.
  3. Click on This PC to expand the list of drives and folders. Note: The folders listed on the left-hand side(Desktop, Documents, etc.) are on the server, not your local computer.
  4. Double-click on Local Disk(C: on <computer name>) to open your local drive
  5. Navigate to find your local files.
    • To find files in your "Documents" folder, double-click on Users, double-click on your user name, then double-click on Documents. The full path will look like Local Disk(C: on <computer name>)\Users\<user name>\Documents.

When you are running an application on the App2Go server and you go to open or save a file, a dialog box will appear.  The window will look similar to the one below:

Saving to the "Desktop" and "Documents" folders will save the data directly on the server, and only be available through an App2Go session.  These folders are personal folders that only you can access.  Anyone else who logs in and selects "Desktop" or "Documents" will see their personal folder, not yours.  Please remember that "Desktop" and "Documents" are folders on the server.  They are NOT the "Desktop" and "Documents" folder on your local PC.  NOTE: saving directly to these server locations may be faster for larger data sets.

If you have departmental shared drives that normally appear on your workstation, they should appear in the open screen towards the bottom (as depicted above by the P: and S: drives).  Saving data to these drives means they will be readily accessible on your workstation or other computers you may log in to. 

Your local workstation's drives should also be available in your App2Go session, e.g. "Local Disk (C: on Computer Name)".  Saving files to this location will mean that you can access the files from the workstation where you launched App2Go initially. This is an alternative to saving to your shared drives. 

Helpful hints:  If you attempt to save a file and the system tells you that “Access is denied,” you are probably just trying to save in the wrong directory.  Also, if you know you saved a file and later you can’t find it, it is likely due to your confusion about your local drives and the server drives.  Log back in and see if it is in “My Documents.


To print to any printer available from your workstation when you are in your application on the App2Go server:

  • Select File, Print...
  • Select the printer you wish to use.

Note:  The App2Go system itself has no printers.   The printers made available are those installed on the workstation from where you accessed App2Go initially. 

SAS Library and Local Drives

Some users will need to program their library in SAS to point to the local (workstation side) drives.  To do so, use the following command:

libname abc '\\CLIENT\C:\myfolder'

In the above example, "abc" represents the name of the library, and "myfolder" represents the folder path.

This article was updated: 08/29/2017