Frequently Asked Questions

If you have an emergency facility problem (Fire, Flood/Uncontrolled Water, Chemical/Biological Spill, Power Outage, Smoke) please call (804) 828-9444

Who has access to Facilities Self Service?

Facilities Self Service is available for all VCU faculty, staff, students and affiliates with an active VCU eID.  If you are a registered with FMD as a Building Manager you will be able to view or submit requests for any department over which you have been granted administrative, or in most cases, financial, responsibility.

How do I reset my Facilities Self Service password?

Because your Facilities Self Service password is the same as your eID password, you may reset your known eID password or contact the VCU IT Support Center @ 828-2227. A support representative can assist you in resetting your password right over the phone.

How do I request access to Facilities Self Service?

Building Managers

If you are a Building Manager and do not have Facilities Self Service departmental access, email your Campus Coordinator to request Building Manager access.

Departmental Finance Administrators

Departmental FAs who are not Building Managers may request access to view request and work order history for their department(s) by contacting aimhelp@vcu.edu.