Need Help?

NOTE: VCUHS ImageNow supports patient record related issues. Please contact (804) 828-6447 for VCUHealth assistance.

Troubleshooting

Call the VCU IT service desk at (804) 828-2227. Perceptive Content (Windows client) and Perceptive Experience (web) use VCU eID for authentication.

General Help

• Contact your departmental ImageNow/Perceptive Content lead contact(s). Your department should have detailed procedures and training materials covering your department's use of ImageNow/Perceptive Content. Click this link for the procedures and training template.
• ImageNow Printer: for troubleshooting ImageNow printer issues, please click this link.
• Review the ImageNow/Perceptive Content User Guide.
• Click this link to fix Network Connection and Profile errors.

Other Requests

University ImageNow users may submit IT service requests.