VCU TS Leadership
Chief Information Officer, VCU Technology Services
Alex Henson began his tenure as Chief Information Officer at Virginia Commonwealth University in April 2013. As CIO, he is responsible for the delivery of IT services, operation and maintenance of a secure technology infrastructure and achievement of the highest level of customer satisfaction. He is also charged with supporting innovation in teaching, learning, research and scholarship and with long-term technology planning. During his tenure at VCU, Alex has led the development and implementation of information technology strategy and initiatives aligned with VCU’s strategic plan, Quest 2025.
He was previously Chief Operating Officer of IT Services at the University of Chicago. In this role, Alex was responsible for Service Desk and support operations as well as the administrative and financial operations of the central IT organization at the university. In previous roles at Chicago from 1990-97 and after 2001, he led several system implementations; managed student and alumni/development systems; and managed computer retailing operations. Alex has also worked for a Fortune 500 medical device manufacturer and a dot-com. He holds a B.A. in Political Science from the University of Chicago and an M.B.A., with a dual concentration in Marketing and Human Resources Management, from the University of Chicago Booth School of Business.
Director, Administrative Systems
Bruce Batchelder is the Director of Administrative Systems. Bruce is responsible for technical support of the university’s Banner ERP System (Student, Degree Works, Financial Aid, Human Resources, Payroll, Finance, eProcurement, ePrint, Student and Operational Data Store) and associated systems, software and numerous interfaces. Administrative Systems also provides technical support for business intelligence and data warehousing efforts.
Bruce joined VCU following graduation in 1979 in the Office of Institutional Research. The next two decades of his career at VCU focused on analysis and technology for Planning, Budget, Institutional Research, and Academic Administration. Bruce joined Technology Services in 1998 for the Y2K project, and then Administrative Systems in 2004 for the Banner implementation.
Bruce holds a B.S. in Economics and an M.A in Economics from Virginia Commonwealth University.
Director, Academic Technologies
Colleen Bishop is the Director of Academic Technologies. In this role, she is responsible for overseeing the university's teaching and learning technologies (Blackboard, Echo360, LON-CAPA, Kaltura, and integrated components) and instructional media services (video capturing and production, live streaming, classroom design and teleconferencing) to support and expand the growth of technologies in VCU classrooms, labs and online. Departments in Academic Technologies include Learning Systems, Labs and Classroom Computing, and Media Support Services: Video Production and Teleconferencing; Engineering and Design; and Classroom Support.
Reporting directly to the Chief Information Officer, her management focus is twofold: 1) providing proactive, highly responsive instructional technology expertise and enduser support to the VCU community, and 2) advancing teaching and learning at VCU by building strong working relationships with VCU academic departments, including the Academic Learning Transformation Lab (ALT Lab).
Colleen previously served as the Director of Learning Systems at VCU. In this role she was responsible for managing the Learning Systems team, delivering a broad range of eLearning applications to the VCU academic community. Her instructional technology experience includes serving as the Coordinator of the Center for Excellence in Instruction at Piedmont Virginia Community College and as the Coordinator for Distance Education, and later as the Coordinator for Technology Training at J. Sargeant Reynolds Community College. She also worked in the private sector as a web course developer and instructional design specialist. She holds a B.A. in Interdisciplinary Studies with a minor in Special Education from Radford University and a Masters of Instructional Technology with a MultiMedia certificate from George Mason University.
Director, Application Services
Scott Davis is the Director of Application Services. Scott is responsible for the university’s web hosting systems, the web content management system, mobile applications, the university portal (myVCU), Identity and Access Management (eID, AD, eDIR), email system (Google Apps), the police dispatch system (City of Richmond), the facilities management systems (AIM, QuikFM), the image/document management system (ImageNow), the managed desktop system (LANDESK), and the technology request system (Cherwell Service Management System). Scott also oversees the university records program.
Scott has over thirty-five years of progressive technology management experience. He was previously VCU’s Director of Client Services with responsibility for the administrative Help Desk and end-user support. He has also held non-IT positions including Director of Grants and Contracts Accounting and Director of Financial Management.
Scott holds a B.S. in Operations Management and an M.B.A. from Virginia Commonwealth University. He is also a member of the Commonwealth Management Institute.
Director, Network Services
Keith Deane is the Director of Network Services. Keith is responsible for the data network at Virginia Commonwealth University including strategic planning and growth, delivery of bandwidth, managing the infrastructure and cable plant, wired and wireless networks, quality of service for applications such as VoIP and Skype, coordinating network build-out for capital construction projects, and overseeing all day-to-day network operations.
Keith joined VCU in 1984 after a four-year tour in the U.S. Navy, where he was an electronics technician. At VCU, he first worked in the Electronics Department before joining Health Sciences Computing as a cabling technician. Keith was one of the original members of the “networking group” when it was formed in the mid-1990s.
Keith holds a B.S. in Information Systems from Virginia Commonwealth, graduating magna cum laude. He is also a member of the Commonwealth Management Institute.
Director, VCU Computer Center
John has over 40 years of experience in Information Technology. He started his career working on IBM mainframes in both applications and systems programming moving into Operations management for a Richmond based Life Insurance Company. Immediately prior to joining VCU, John worked for a Fortune 500 company responsible for their five data centers and a network comprised of over 1,000 sites located across the country.
He has been working in the UCC since joining VCU in 2009.
John has a B.A. in Economics from Hampton Sydney College. John has completed the ITIL® Foundation Certification in IT Service Management.
Information Security Officer
Dan Han is the Chief information security officer for Virginia Commonwealth University. He started his career in VCU as an IT student worker in August 2003. Dan worked as an application developer, system administrator, IT manager, and security and infrastructure manager before he took the role of chief information security officer with VCU Technology Services. As the VCU chief information security officer, Dan is responsible for setting the information security strategy for the university, creating and maintaining the information security policies and procedures, as well as the day-to-day operations management of the enterprise security and IT risk management program.
Prior to joining VCU, Dan worked as an application developer in a large financial institution, He also gained experience with infrastructure design and management in small to medium sized healthcare organizations. In addition to his professional work, Dan also participates in various local and national information security organizations and advisory boards. Dan has authored courses, lectured and presented in numerous information security conferences and training events. Dan holds an M.B.A. and M.S. with concentrations in information technology management and information assurance from VCU, and has 12 industry recognized professional certifications in IT and the information security field.
Director, Technology Support Services
Sam serves as Director of Technology Support Services (TSS). The TSS team includes Campus Card Services, Communications, Desktop Services/Emergency Notification Services, Endpoint Computing, and the IT Support Center. Sam joined VCU in 2000 as the manager for the card management services team.
Sam’s 25 years of higher education experience includes serving as Director of Student Life and Recreation at Randolph-Macon College in Ashland, Virginia. Prior to coming back to higher education, Sam served as an account executive with a satellite infotainment business based at the Studios of Los Colinas in Irving, Texas. Sam is a member of Omicron Delta Kappa national leadership honor society and has served on VCU Appeals Board, VCU Safety Committee, and as a member of the VCU Staff Senate. Sam has also presented sessions at various conferences including the Association of Collegiate Computing Services of Virginia conference.
Sam holds an M.S. in Organizational Communications and a B.S. in Business Administration from Murray State University. Sam also has completed the ITIL® Foundation Certification in IT Service Management.
Director, Telecommunications Services
Robin Roane is Director of Telecommunications Services for VCU Technology Services. Robin is responsible for the delivery of telecommunications services, maintaining quality standards of customer service, and successful business management of a full cost-recovery enterprise. She continues to bring technology innovation to VCU through memberships with IAUG (International Avaya Users Group), ACUTA (Association for College and University Technology Advancement), and Cisco’s Customer Connection Program. Robin is an ambassador for community engagement and is a member of VCU’s Council for Community Engagement and Community Connections Committee.
Robin was previously Telecommunications Manager for the U.S. Court of Appeals, Fourth Circuit. In this role, Robin was responsible for telecommunications services across a five-state region as well as Chair of the National Telecommunications Users’ Group. Prior to telecommunications, Robin worked for an IT vendor leading large scale Unix implementations for federal government customers across the U.S. She holds an A.A.S. in Computer Information Systems from J. Sargeant Reynolds and attended ODU in the Occupational and Technical Studies, Training Specialist program.