VCU TS Leadership
Chief Information Officer, VCU Technology Services
Alex Henson began his tenure as Chief information Officer at Virginia Commonwealth University in April, 2013. As CIO, he is responsible for the delivery of IT services, operation and maintenance of a secure technology infrastructure and achievement of the highest level of customer satisfaction. He is also charged with supporting innovation in teaching, learning, research and scholarship and with long-term technology planning. During his tenure at VCU, Alex has led the development and implementation of information technology strategy and initiatives aligned with VCU’s strategic plan, Quest for Distinction.
He was previously Chief Operating Officer of IT Services at the University of Chicago. In this role, Alex was responsible for Service Desk and support operations as well as the administrative and financial operations of the central IT organization at the university. In previous roles at Chicago from 1990-97 and after 2001, he led several system implementations; managed student and alumni/development systems; and managed computer retailing operations. Alex has also worked for a Fortune 500 medical device manufacturer and a dot-com. He holds a B.A. in Political Science from the University of Chicago and an M.B.A., with a dual concentration in Marketing and Human Resources Management, from the University of Chicago Booth School of Business.
Chief of Staff and Senior Director
Director, Central Services
Jim Bostick is Chief of Staff and Senior Director. As Chief of Staff, Jim is responsible for TS fiscal operations, budget planning and works with the CIO and all VCU Technology Services directors on cross unit projects, improving operations and strategic planning.
Jim has been with VCU for 20 years supporting research computing, academic computing, and customer service. He has been involved in computing in an academic setting for over 25 years. Previous experience included work as a manufacturing engineer and as a high school teacher and basketball coach. Jim’s coaching credentials were derived from playing for the University of North Carolina’s basketball program under coach Dean Smith.
Jim holds an M.S. in Biomedical Engineering from the University of North Carolina and a B.S. in Industrial Engineering from Auburn University.
Director, Administrative Systems
Bruce Batchelder is the Director of Administrative Systems. Bruce is responsible for technical support of the university’s Banner ERP System (Student, Degree Works, Financial Aid, Human Resources, Payroll, Finance, eProcurement, ePrint, Student and Operational Data Store) and associated systems, software and numerous interfaces. Administrative Systems also provides technical support for business intelligence and data warehousing efforts.
Bruce joined VCU following graduation in 1979 in the Office of Institutional Research. The next two decades of his career at VCU focused on analysis and technology for Planning, Budget, Institutional Research, and Academic Administration. Bruce joined Technology Services in 1998 for the Y2K project, and then Administrative Systems in 2004 for the Banner implementation.
Bruce holds a B.S. in Economics and an M.A in Economics from Virginia Commonwealth University.
Director, Academic Technologies
Colleen Bishop is the Director of Academic Technologies. In this role, she is responsible for overseeing the university's teaching and learning technologies (Blackboard, Echo360, LONCAPA, Kaltura, and integrated components) and instructional media services (video capturing and production, live streaming, classroom design and teleconferencing) to support and expand the growth of technologies in VCU classrooms, labs and online. Departments in Academic Technologies include Learning Systems, Labs and Classroom Computing, and Media Support Services: Video Production and Teleconferencing; Engineering and Design; and Classroom Support.
Reporting directly to the Chief Information Officer, her management focus is twofold: 1) providing proactive, highly responsive instructional technology expertise and enduser support to the VCU community, and 2) advancing teaching and learning at VCU by building strong working relationships with VCU academic departments, including the Academic Learning Transformation Lab (ALT Lab).
Colleen previously served as the Director of Learning Systems at VCU. In this role she was responsible for managing the Learning Systems team, delivering a broad range of eLearning applications to the VCU academic community. Her instructional technology experience includes serving as the Coordinator of the Center for Excellence in Instruction at Piedmont Virginia Community College and as the Coordinator for Distance Education, and later as the Coordinator for Technology Training at J. Sargeant Reynolds Community College. She also worked in the private sector as a web course developer and instructional design specialist. She holds a B.A. in Interdisciplinary Studies with a minor in Special Education from Radford University and a Masters of Instructional Technology with a MultiMedia certificate from George Mason University.
Director, Application Services
Scott Davis is the Director of Application Services. Scott is responsible for the university’s web hosting systems, the web content management system, mobile applications, the university portal (myVCU), Identity and Access Management (eID, AD, eDIR), e-mail system (Google Apps), the police dispatch system (City of Richmond), the facilities management systems (AIM, QuikFM), the image/document management system (ImageNow), the managed desktop system (LANDESK), and the technology request system (Service Desk). Scott also oversees the university records program.
Scott has over thirty-five years of progressive technology management experience. He was previously VCU’s Director of Client Services with responsibility for the administrative Help Desk and end user support. He has also held non-IT positions including Director of Grants and Contracts Accounting and Director of Financial Management.
Scott holds a B.S. in Operations Management and an M.B.A. from Virginia Commonwealth University. He is also a member of the Commonwealth Management Institute.
Director, Network Services
Keith Deane is the Director of Network Services. Keith is responsible for the data network at Virginia Commonwealth University including strategic planning and growth, delivery of bandwidth, managing the infrastructure and cable plant, wired and wireless networks, quality of service for applications such as VoIP and Skype, coordinating network build-out for capital construction projects, and overseeing all day-to-day network operations.
Keith joined VCU in 1984 after a four-year tour in the U.S. Navy, where he was an electronics technician. At VCU, he first worked in the Electronics Department before joining Health Sciences Computing as a cabling technician. Keith was one of the original members of the “networking group” when it was formed in the mid-1990s.
Keith holds a B.S. in Information Systems from Virginia Commonwealth, graduating magna cum laude. He is also a member of the Commonwealth Management Institute.
Information Security Officer
Dan Han is the Chief information security officer for Virginia Commonwealth University. He started his career in VCU as an IT student worker in August 2003. Dan worked as an application developer, system administrator, IT manager, and security and infrastructure manager before he took the role of chief information security officer with VCU Technology Services. As the VCU chief information security officer, Dan is responsible for setting the information security strategy for the university, creating and maintaining the information security policies and procedures, as well as the day-to-day operations management of the enterprise security and IT risk management program.
Prior to joining VCU, Dan worked as an application developer in a large financial institution, He also gained experience with infrastructure design and management in small to medium sized healthcare organizations. In addition to his professional work, Dan also participates in various local and national information security organizations and advisory boards. Dan has authored courses, lectured and presented in numerous information security conferences and training events. Dan holds an M.B.A. and M.S. with concentrations in information technology management and information assurance from VCU, and has 12 industry recognized professional certifications in IT and the information security field.
Director, Technology Support Services
Sam serves as Director of Technology Support Services (TSS). The TSS team includes Campus Card Services, Desktop Services/Emergency Notification Services, IT Service Management, IT Support Center, Strategic Communications, and Technology Innovation. Sam joined VCU in 2000 as manager for the card management services team.
Sam’s 25 years of higher education experience includes serving as Director of Student Life and Recreation at Randolph-Macon College in Ashland, Virginia. Prior to coming back to higher education, Sam served as an account executive with a satellite infotainment business based at the Studios of Los Colinas in Irving, Texas. Sam is a member of Omicron Delta Kappa national leadership honor society and has served on VCU Appeals Board, VCU Safety Committee, and as a member of the VCU Staff Senate. Sam has also presented sessions at various conferences including the Association of Collegiate Computing Services of Virginia conference.
Sam holds a M.S. in Organizational Communications and a B.S. in Business Administration from Murray State University. Sam also has completed the ITIL® Foundation Certification in IT Service Management.
Director, VCU Computer Center
Sean Michael O’Keefe is the Director of the VCU Computer Center.
Sean is responsible for the overall operations of all centrally located server, data storage, and backup, enterprise database administration, Directory infrastructure, email support infrastructure, optimization of non-centrally located computing equipment, particularly research oriented equipment, and the maintenance and support for two data centers.
After serving in the United States Marine Corps, Sean joined VCU as a data entry operator in the old School of Business mainframe computer center while enrolled as a student. Since then, Sean’s roles include database manager and lead DBA at the VCUCC, lead DBA/operating systems analyst, computer systems senior engineer, and senior programmer analyst among other duties. Sean worked on the Banner implementation, original Student Information System (SCTs SIS), implemented the first online, interactive Student Information System at VCU, ISIS.
Sean worked on the initial student course registration Voice Response application from Periphonics and then the initial mainframe screen scrapping student/employee interactive self-service applications (SmartTalk); installed SCT’s SIS+ for DB2 and later the Y2K version of SIS+ for DB2.
Sean has a B.S. (Cum Laude) in Information Systems from VCU. Sean has completed the ITIL® Foundation Certification in IT Service Management and is also a member of the Commonwealth Management Institute.
Director, Telecommunications Services
Robin Roane is Director of Telecommunications Services for VCU Technology Services. Robin is responsible for the delivery of telecommunications services, maintaining quality standards of customer service, and successful business management of a full cost-recovery enterprise. She continues to bring technology innovation to VCU through memberships with IAUG (International Avaya Users Group), ACUTA (Association for College and University Technology Advancement), and Cisco’s Customer Connection Program. Robin is an ambassador for community engagement and is a member of VCU’s Council for Community Engagement and Community Connections Committee.
Robin was previously Telecommunications Manager for the U.S. Court of Appeals, Fourth Circuit. In this role, Robin was responsible for telecommunications services across a five state region as well as Chair of the National Telecommunications Users’ Group. Prior to telecommunications, Robin worked for an IT vendor leading large scale Unix implementations for federal government customers across the U.S. She holds an A.A.S. in Computer Information Systems from J. Sargeant Reynolds and attended ODU in the Occupational and Technical Studies, Training Specialist program.